Millennials will soon be your biggest group of customers. Are you ready to serve them? The first production Model T rolled off the assembly line in 1908. This is the car that everyone remembers because it was, and remains, a …
New research yields some interesting findings about buying habits. Dealers would be wise to take heed. There is a lot of hype in the media these days about emerging automotive technology. The subject that seems to be getting most attention …
More transparency is the fairest way to implement the government’s environmental plans The federal government under Prime Minister Trudeau has announced its first major, headline-grabbing, piece of environmental policy: a national carbon tax floor to increase from $10 per tonne …
Want to keep customers happy? Keep them fed! A stale bagel. A lukewarm k-cup coffee. The universe of dealership food is neither wide nor enticing. Which is strange since the best way to get people to return to anywhere is …
Treat customers with respect, and they will come back It takes patience and special skills to excel at the customer service game. Working in the customer service industry could be one of the biggest challenges in your life. Regardless of …
In the midst of auto industry disruption there are big opportunities and risks The conversations I have had recently with current and future retailers covered the full spectrum of concern over uncertainty of the future of auto retailing, on the …
Musings about a few interesting developments from 2016 Another year, another record broken in the Canadian car market — or so experts predict. Most analysts agree that despite a few months of sales declines, Canada is still on track to …
Polls show Canadians support the environment — as long as there’s no personal cost It has been a little over a year since the Liberals won the last federal election. Now a year into his mandate, Justin Trudeau’s approval rating …
Tools of the trade Lifts mades easy – Rotary Lift TRIO Arms Technicians who use Rotary Lift’s SmartLift inground lift will now have an easier time working on cars, trucks and vans. The company announced its patented TRIO Arms are …
The 2017 National Automobile Dealers Association (NADA) Convention & Expo is heading to the Big Easy in New Orleans, Louisiana, from January 26-29, 2017. As many as 24,000 people, including dealers from across the world, auto industry leaders and more …
Panera Bread continues to evolve its offering using a mix of technology and common sense to better meet customer needs Business is always a bit of a risk, but there are times when the wildest gambles pay off. And that’s …
Auto dealers care deeply about their communities and many aren’t afraid to dig into their wallets to help those in need There’s a reason auto dealers are often the first stop for intrepid fundraisers, sports teams and service organizations looking …
