Measuring service
PARTS TO LABOUR RATIOS Many of us remember when the value of the parts on a work order often exceeded the labour dollars. That was in the days not so long ago when you installed rebuilt engines, transmissions and other …
PARTS TO LABOUR RATIOS Many of us remember when the value of the parts on a work order often exceeded the labour dollars. That was in the days not so long ago when you installed rebuilt engines, transmissions and other …
WHY HIGH QUALITY DEALERSHIP FACILITIES TEND TO ATTRACT AND RETAIN HIGH QUALITY PEOPLE As important as building, renovating or properly maintaining a facility may be, it pales in comparison to the importance of finding and keeping the right people. After …
CHANGES IN MANUFACTURING MATERIALS BRING NEW CHALLENGES FOR THE AUTO INDUSTRY It may not seem readily apparent but there’s been a decades-long battle going on in the auto industry over the choice of materials for virtually every part and component …
AUTONOMOUS DRIVING COULD HAVE A FAR GREATER IMPACT ON SOCIETY THAN PERHAPS WE REALIZE Over the last several years, autonomous vehicle technology has rarely been out of the headlines. Read almost any auto industry publication (including this one) and you’ll …
THE PLIGHT OF MEDIAN INCOME EARNERS IS A HOT POLITICAL BUTTON, BUT BY EMPHASIZING IT ARE WE IGNORING BIGGER ECONOMIC ISSUES THAT WILL LIKELY IMPACT ALL CANADIANS? Much of the political rhetoric this year has been devoted to the struggles …
WHY FOCUSING ON MILLENNIAL CUSTOMERS’ NEEDS TODAY IS LIKELY TO REAP BIG REWARDS TOMORROW A lot has changed in the automotive customer service industry over the last few decades, but one fact remains. High quality customer service continues to inspire …
WHY A DEALERSHIP’S SUCCESS HINGES NOT ONLY ON HAVING THE RIGHT STAFF IN PLACE BUT ALSO THE STRATEGIES REQUIRED TO INVEST IN THEIR PROFESSIONAL AND PERSONAL GROWTH Brian is a 40-year veteran in the dealership world and turned 60 years …
UNDERSTANDING WHY YOUR OWN WEBSITE CAN BE THE VERY BEST SOURCE FOR TOP QUALITY INTERNET LEADS You’ve probably heard the expression that if something is free it’s probably worthless. You have also probably heard if it’s sounds to good to …
Bill Tanner, our fictional dealer in 2030 has gone and acquired himself a new franchise. It’s all online too, something that’s got him both excited and scared at the same time I did it. Lori lost her mind, of course, …
PART 1: A LEADING VENDOR’S PERSPECTIVE What others say about you is more important than what you say about yourself. Think about that statement for a minute. If you’re a business, reputation counts. And if those who’ve done business with …
FORD’S COMMITMENT TO CANADA AND THE CHANGING FACE OF AUTO RETAILING Canadian auto dealer traveled to Ford Motor Company of Canada’s headquarters in Oakville, Ont. for a one-on-one interview with the President and CEO, Dianne Craig. Here’s part of the …
Attending Quorum’s North American Tour Customer Conference, during its stop in Toronto on May 20-21, Canadian auto dealer got a chance to attend workshops and see first hand some of the latest developments in the company’s portfolio of products and …