J.D. Power – Automotive Analyst Note (August 2014)
JD-Power_AutoAnylyst_Aug2014
News
J.D. Power: Communication, clarity, reduces service skepticism
Today, fixed operations is seen as one area of the dealership that can really boost profits and yet absorption rates continue to fall. A big issue is that once the new vehicle warranty expires, many consumers tend to drift toward …
AYCE Employment Services hosts collision program graduation event
On August 22, AYCE Employment Services, hosted its 2014 Auto Body Collision and Damage Repair Graduation and Appreciation Event, sponsored by Co-Auto, Co-Auto Collision Services (CCS) and BASF. Taking place at the Radisson Hotel at 55 Hallcrown Place in Toronto, …
Kia Canada launches 2014 ‘Drive Change’ initiative
Last week, Kia Canada Inc. kicked off its fourth annual Drive Change initiative, revealing its 2014 plan by pairing Drive Change with the sport of soccer at a national level. This year, Kia’s efforts will focus on helping underserved youth …
Ackroo and Dealer Rewards announce partnership
Loyalty, rewards technology and services provider Ackroo, has announced a partnership agreement with Dealer Rewards Inc. Dealer Rewards is a leading provider of integrated loyalty and rewards solutions for the automotive sector with over 250 locations across North America. Through …
Vehicle ‘title washing’ on the rise
A dangerous scam that hides major problems with used cars from consumers is on the rise. According to new research from Carfax, nearly 800,000 used vehicles lurking on North American roads may be part of an emerging fraud called title …
Leasing and lease transfers: how they’re impacting modern auto retailing
Earlier this month, online vehicle lease marketplace Swapalease, posted study findings from three different car shopping scenarios to find out where consumers could find the most savings on their vehicle acquisition — financing, leasing from a dealer, or lease assumption …
Search Optics helps communities during annual Woodward Dream Cruise
On August 16, more than one million people and over 40,000 classic and special interest cars took part in the 20th annual Woodward Dream Cruise. Celebrating Detroit’s love of the automobile, the cruise takes in a 16-mile (27 km) stretch …
AutoCanada opens first Kia dealership
On August 19, dealer group AutoCanada Inc., announced the opening of its first Kia dealership, Kia Edmonton North. A brand new point, the dealership, represents the group’s first Kia franchise and further expands its operations in the Edmonton area. Commenting …
Study says app users more likely to become dealer service customers
According to research released by DMEautomotive in the U.S. on August 19, mobile app users become more frequent visitors to a dealership’s service department after they download the app. The study looked at 307 dealerships nationwide that offer a dealership-branded …
Dealer-auction.ca launches new arbitration process for Canadian buyers
Dealer-auction.ca has announced the launch of their new arbitration process for Canadian buyers purchasing vehicles online. Using the NAAA arbitration policy as a guideline, Dealer-auction.ca’s new policy gives buyers the opportunity to arbitrate a vehicle purchase if an undisclosed problem …
Ens Toyota opens brand new dealership
Since 1972, Toyota customers in Saskatoon have relied on Ens Toyota for reliable and dependable vehicles backed by high quality dealership service. Now, Ens Toyota is taking that service to an even higher level, as the dealership has moved into …
