Dealer-auction.ca has announced the launch of their new arbitration process for Canadian buyers purchasing vehicles online. Using the NAAA arbitration policy as a guideline, Dealer-auction.ca’s new policy gives buyers the opportunity to arbitrate a vehicle purchase if an undisclosed problem is discovered following a post-sale inspection.
“We want to give buyers the confidence to buy online, knowing that there is some recourse if there is a problem with the vehicle,” says Gareth Walker, operations manager for Dealer-Auction.ca. “Just because our customers are buying online, they shouldn’t be disadvantaged compared to those people buying in the physical auction. The increase in buyer confidence means that buyers will buy more, and in turn sellers will want to list more. It’s a win-win situation.”
The biggest benefit from the new policy is that it is NAAA compliant. By mirroring the physical auction policy, buyers can be confident in the vehicles they are purchasing. Should undisclosed problems arise after purchase, buyers have a chance to return or have the cost of repair covered.
Dealer-Auction.ca is Manheim’s online-only marketplace where franchised dealers can sell their wholesale vehicles to registered auto industry buyers. With an emphasis on supporting dealers who do not generally use traditional auctions to dispose of trade-ins, Dealer-Auction.ca provides an easy platform for buyers and sellers to come together on a “No Sale, No Fee, No Risk” basis. Charges are only applied for the successful sale or purchase of a vehicle.
Full control of the auction process, from the listing of a vehicle to the length of sale and collection, is entirely in the hands of the users. The site is also fully supported by a team of industry professionals to ensure the smooth completion of all transactions.
For more information, visit: dealer-auction.ca
