Richard Cooper looks at Customer Satisfaction Measurement and asks if we’re really tackling the issue head on It always interests me to see how, when you look at satisfaction levels across business sectors (such as banking, travel, airlines, telecommunications, foodservice), …
The view of Canada as a current beacon for fiscal responsibility perhaps doesn’t reveal the whole truth Now that we’re into election season (which, unfortunately, kicks off as much as a year before we actually get to vote), there will …
Engaging visitors already on your website tends to be a far more effective lead generation strategy than simply trying to drive new traffic “I need more leads.” I hear prospective clients say this and if I worked for a dealership, …
The way dealers communicate with their customers requires a rethink when it comes to the dealership sales environment From traditional to social media, websites and newsletters, the idea behind the different communication platforms available today is that they all appeal …
When it comes to trade agreements, David Adams says it appears that Canada is trying to adopt two different approaches at the same time For decades, the concept of “trade” in Canada meant relations with the U.S. (or in more …
With dealer consolidation in Canada at fever pitch and the topic of succession being a focal point, sale and leaseback arrangements are finding their way into the Canadian dealership landscape You might be asking yourself that in a world where …
2015 marks the 98th year of the NADA Convention & Expo, which returns to the city of San Francisco. The Golden Gate city has played host to the convention 16 times since 1948 and remains a favourite destination among many …
At his going away party, Bill Tanner feels that maybe now was the right time to let his sons take over. After all it’s not the same business it once was… Lori, my wife, has earned this trip in a …
Whether on their own or working together, dealers are helping to change lives for the better Nav Bhatia’s positive approach to building business and his multicultural, no-barriers philosophy was in the spotlight recently during TEDxToronto. TEDx talks are independently organized …
In today’s ultra competitive marketplace, dealer buying groups are leveraging purchasing power and providing a whole range of quality products, services and rewards for their members It’s human nature to get the best value out of something. When consumers walk …
While the end of the month is often a busy time for car shopping, Edmunds.com says the busiest car buying time of the year is the week between Christmas and New Year’s, dubbed “New Car, New Year.” During this time …
With 2014 expected to end on a high note, and new-vehicle retail sales projected to reach 1.5 million vehicles in December, J.D. Power and LMC Automotive are now turning their attention to vehicle sales in the new year. Citing job …
