A trio of automobile dealer associations from Western Canada joined forces to create one big super event for their collective members this year — and the first-ever Western Canadian Dealer Summit held Nov. 6-8 in Las Vegas, Nev. appears to …
According to data compiled by DesRosiers Automotive Consultants, new light vehicle sales in Canada reached 154,949 units in October, an increase of 6.5 per cent over the same period a year earlier. Additionally, October’s numbers also helped push the Seasonally …
Back in June, Porsche Centre Oakville hosted a special event in support of Porsche’s re-entry into the famous 24 Hours of Le Mans. The event, which actually coincided with the race, lasted 24 hours and brought more than 500 guests …
Lexus and Hyundai remain the highest ranked automotive manufacturers based on consumer-written dealership reviews, according to a mid-year update of the 2015 DealerRater Consumer Rating Index (CRI) for Auto Manufacturers. The DealerRater CRI is calculated by averaging consumer ratings of …
Recently, Dealer Solutions Canada facilitated in the ownership transfer of J. Lockwood Chrysler FIAT Ltd in Oakville, Ont., from Jay Lockwood to Gord and Reg Nimeck. Following the acquisition, the dealership has been renamed South Oakville Chrysler Jeep Dodge Ram …
For the fifth year in a row, the Jeep Wrangler has been recognized as the “Hottest 4×4-SUV” at the 2014 Specialty Equipment Market Association (SEMA) show in Las Vegas. The SEMA Award recognizes vehicle models that specialty equipment manufacturers believe …
Protecting the environment has become a major issue over the last several years and so have the related fines for not complying. Recovering the cost of shop supplies from a customer is an interesting subject that appears to have a …
Owning an auto dealership today is big business. With ever-increasing competition, manufacturer retailing demands, data management, the Internet, an informed consumer and attracting and retaining the right team, the business is now extremely complex. Add to that the pressures of …
For the past couple of decades we’ve been promised that fuel-cell powered vehicles were just around the corner. We were also promised that once they made it to market, they would revolutionize the very concept of the automobile. That …
In the modern, ultra competitive auto retail marketplace, what distinguishes one dealership from another is its relationship with its customers, and how the responsibility of that relationship and the processes that make it possible are aligned between the staff at …
Anyone who has completed a construction or renovation project knows firsthand that the last five per cent of it is usually the most difficult. In fact, we often see the final five per cent not completed for many years, if …
Some months ago, I wrote about an informal survey of dealerships in North York, Ont. and how many were just not geared up to greet and engage the digital customer’s attention. Recently, I did some more mystery shopping at retail …
