Industrial Alliance Insurance and Financial Services Inc. (iA Financial Group) announced it has acquired CTL Corp., the largest privately‐owned consumer vehicle finance company in Canada. The transaction was completed on October 2, 2015. “This strategic acquisition expands the breadth of …
Service departments have many options for vehicle lifts, but it can be tough choosing the right one to suit their operations. Rotary Lift has come out with a free Lift Application Guide that categorizes lift styles according to vehicle sizes …
LIVE CHAT IS BECOMING MORE POPULAR IN CANADA, BUT WHAT’S THE BEST OPTION FOR YOUR DEALERSHIP? As someone with deep knowledge in the digital lead business in both Canada and the U.S., I can tell you that live chat usage …
AUTOMATIC EMERGENCY BRAKING IS ABOUT TO BECOME STANDARD EQUIPMENT In spite of mass media reports to the contrary, the autonomous car isn’t going to swoop down on us fully hatched — apart, perhaps, from some opportunistic attempts at being first …
IT’S ELECTION TIME, BUT DOES THE CANADIAN AUTO INDUSTRY CARE WHO WINS? Given that the title of my column is “The Big Picture,” I’d be remiss if I did not spend some time pondering the outcome of the October 19 …
MAKE MILLENNIALS FEEL COMFORTABLE IN THE F&I OFFICE — AND THEY’LL TALK ABOUT IT Sometimes small gestures can make a big difference in customer experience. Especially when that customer is deciding on a big purchase for the first time — …
CUSTOMER SATISFACTION SURVEYS CAN PROVIDE INVALUABLE FEEDBACK BUT THERE ARE RIGHT AND WRONG WAYS TO GO ABOUT THEM We’re living in a world where it often seems that people don’t really want to talk to each other any more, aside …
REITS ARE BECOMING MORE POPULAR IN THE CANADIAN AUTOMOTIVE LANDSCAPE —COULD THEY WORK FOR YOUR DEALERSHIPS? With the recent launch of Automotive Properties Real Estate Investment Trust and the purchase of four Canadian dealership properties by Capital Automotive Real Estate …
MEET CULINARY MASTER AND FOOD NETWORK CANADA TV STAR CHEF ROB ROSSI “My favorite feature is the ability to drive the car with a selected drive. My car is a purpose-driven machine, and I like to live my life with …
Mercedes-Benz Thornhill marked its grand re-opening with a lavish celebration in Thornhill, Ont. on September 28, 2015. The new Mercedes-Benz sales and service facility is bigger and better than ever before. The modern and hip dealership includes one massive showroom …
AutoCanada Inc. is continuing on its buying spree in western Canada. The large auto retail group, which currently operates 50 franchised dealerships, has agreed to purchase the Grove Dodge Chrysler Jeep Ram. The Spruce Grove, Alta.-based dealership is owned and …
Experian has come out with new data on customers that it says will help dealers sell inventory. “Nowadays finding the right automotive customer can be a challenging task. Where do they live? How old are they? How much do they …
