Part 2 of our series on a modern discovery process and the benefits of adopting an Express Purchase Experience In part 1 of our series, we introduced the Express Purchase Experience, and explored why it’s a beneficial addition to your …
Elevating the customer experience in the service department reaps big rewards “Sales sells the first car, service sells the rest.” You have likely heard this before. The service department is the heart of post-purchase satisfaction, plays a crucial role in …
Increasing interest rates impact dealerships in multiple ways — none of which are good. We have seen an unprecedented increase in interest rates over the past few years. It wasn’t so long ago that you were able to borrow money for, …
2024 CADA Workforce Study explores wages, retention and turnover The findings of the 2024 CADA Workforce Study were just released, where a record number of Canadian Automobile Dealers Association (CADA) member dealers participated in an extensive study of the labour …
Getting the right people in place, and keeping them happy and productive is the surest proven path to dealership success, better customer satisfaction and profitability. But why do so few dealerships get it right? Why are so few dealerships able …
Minimize the risks within your Financial Services Offices with a proactive cyber security strategy In today’s tech-driven world, robust cyber security measures are more critical than ever to survive a cyber attack and its potential multimillion-dollar impact. Car dealerships are …
Yes, the industry is facing a wide range of changes. From ICE to EV, new retail business models, new brands, new technologies shaping (and sometimes threatening) your businesses, the pace of change on all fronts is greater than it’s ever …
ZEV adoption requires ongoing support from senior levels of government In recent years, both the federal and provincial governments have invested significant time and political capital to advance clean energy and sustainability programs. This includes a range of initiatives aimed …
AMBASSADORSHIP For extraordinary service to the community and the industry Duane Rath Motor Hub Auto Group, Truro, NS Most important success factor: The key factors for my success have certainly been my two great business partners. Initially, that was …
There are mixed signs in the market, and some dark clouds dealers need to keep their eyes on. Looking back over the years, the job of a dealer used to be quite simple: unlock the doors, and the customers either …
Grading the performance of the OEMs after the midpoint of the year. Who is excelling and who is lagging behind? Find out! Four years removed from COVID-19 closures and three years removed from the beginning of a severe supply chain …
Dealerships have options when it comes to building up their tire storage business Seasonal tire changes already drive big service revenues for dealerships, but focusing on providing tire storage options for your customers can boost retention and provide a great …
