Avoid the hot potato dispatching process that doesn’t work for anyone During our dealer visits and our own experiences, we have seen many ways of dispatching work to the technicians and apprentices. We want to reiterate what we mentioned during …
How politicians in Ottawa understand and perceive the auto theft crisis Over the past weeks, CADA has been publicly supportive of the government’s introduction of measures, in the recently delivered 2024 federal budget, aimed at tackling auto theft. Like every …
Mid year check up for used car financing As we navigate through 2024, the automotive financing landscape is heavily influenced by persistently high interest rates, significantly impacting the used car market. Despite recent rate cuts, interest rates for automotive remain …
We are living through a major industry shift. The signs are all around us. As I look back over the articles and reports of the past few years, many of the predictions and observations about the future of our industry …
Inconsistent public policy measures leave Canada vulnerable as China ascends Earlier this year, I had the opportunity to participate in the SAFE conference in Washington, DC. For those that are not familiar with SAFE, the acronym stands for Securing America’s …
Part 1 of our 2 part series on a modern discovery process and the benefits of adopting an Express Purchase Experience The truth is that showroom sales processes across North America have deteriorated and regressed in the post-pandemic auto industry. …
Shifting to a customer experience focused mindset is key but getting there won’t always be easy In the previous issue, I mentioned the importance of inspiring teams to adopt a customer experience focused mindset. Shifting a mindset dealership-wide can require …
A look at what the top leaders within a dealership do to contribute to its success Do you ever think about what your “C-Suite” executives do every day? You see them all the time, walking around your dealerships, shaking hands …
BC’s strategy in the national battle against auto theft is working, but vigilance is required In May, the federal government announced a National Action Plan on Combating Auto Theft, signaling a step towards addressing this escalating problem across Canada. The …
The Canadian Automobile Dealers Association announced the publication of the newest version of its annual Data Report this week, expanding the scope of data and insights through its partnerships with Statistics Canada, Canadian Black Book, J.D Power, DesRosiers Automotive Consultants, …
It appears the dealership software breach that occurred in the second half of June had a clear impact on sales, along with regional implications, that affected provincial figures for the month. According to DesRosiers Automotive Consultants, the overall June sales …
Pressure from inflation and interest rates continue to impact consumers and dealers through increasing vehicle and financing costs, along with higher fixed and compensation costs, respectively. That is according to DSMA’s Automotive Intelligence report covering the last quarter of 2023. …
