It might, but that doesn’t mean bigger is always better A number of dealerships in the last 12 months have experienced severe decreases in their customer-paid work orders for multiple reasons that are not always easy to identify. But it …
What the big guys can learn from their smaller counterparts There’s a lot to be said for keeping a lid on growth! Despite the apparent trend to large dealer groups and mega-dealers, smaller dealerships are thriving in Canada. Why is …
The auto auction business, which grew out of a need to help dealers resell vehicles they were unable to sell through a retail transaction, has undergone significant changes over the years. In hindsight, bringing buyers and sellers together in a …
Maryann Keller will offer her deep insights into the used car market when she appears at CADEX in September Maryann Keller, one of North America’s most respected experts on the automotive industry, will be joining us at our CADEX event …
And a dangerous precedent for dealers I just heard that Ford, Best Buy Canada and Future Shop are teaming up to help consumers link their Bluetooth phones and other devices with Ford’s SYNC system. Wow! I’m a little shocked by …
But what’s happening in Europe has implications for us all In Europe’s recent struggles with excessive government debt and bond markets run amok, there is a lesson for everyone. If painful decisions are punted too far down the road, the …
The growing diversity of the Canadian market is a business opportunity Not long ago, in my corporate days, I remember attending diversity training. Before, the focus was on sameness. Thankfully those days are gone and we realize now the sophisticated …
High dollar and consumer debt are contributing factors The ADESA Canada Used Vehicle Price Index fell for the fourth consecutive month in February, although its rate of decline was lower than during the past three months. It currently sits about …
The question is, “Is it sustainable?” February’s new-vehicle sales in Canada were not only up by 24.9 percent over the same month last year – which was a very low base for comparison – they were up by 2.7 percent …
Because square pegs don’t fit round holes W hen does it make sense to work with a recruiter? When is that the best strategy for hiring new staff? It all depends on the circumstances. While Steve Quinn (Quinn Automotive Group) …
A healthy perspective to maintain Over the course of the Canadian International Auto Show in Toronto and the NADA convention in Orlando, in February, we had the opportunity to talk with key players from every facet of the auto industry, …
A lesson in how not to satisfy customers As I am writing this article I am crisscrossing the USA trying to get to Los Angeles from South Carolina. I am actually on vacation but duty calls and a quick jaunt …
