But customers need to know what they are If analyst predictions are correct, we’re in for another round of gasoline price hikes this spring and summer. And if past experience is a good indicator, as it usually is, buyers will …
In the first of a multi-part series, Canadian auto dealer takes a look at some retailing facilities across the country that are raising the bar when it comes to providing a remarkable customer experience. We’ve heard a lot of talk …
It’s the big question with no easy answer Social media is one of the biggest issues facing dealers that nobody can really define, quantify, measure, grasp or figure out what to do about. In this swirl of confusion, there are …
But how fast and how far? What goes up must come down. If you’re not growing you’re dying. The status quo is never static. To many, these oft-quoted business mantras may seem like just so much rhetoric. But not in …
New inventory management tools worth a look This was a particularly hectic year at the National Automobile Dealers Association convention and it was not only because it was Super Bowl Weekend in Las Vegas, though I am sure that had …
The five core Internet structures for dealerships The three main pillars essential to dealership success are marketing, process and structure. I’d like to spend some time focusing on structure, as it is the number one killer of Internet departments throughout …
Survey of Canadian car buyers reveals facility plays a big role, but your people matter too Working with one of Canada’s leading research firms, Canadian auto dealer is asking your customers for answers to questions dealers most need to know, …
It’s been a busy stretch keeping plugged in to the automotive scene I’ve been on the road from Las Vegas to Detroit to Quebec City to Nova Scotia — and parts in between — attending auto shows, industry events and …
Canadian auto dealer sat down with Tim Reuss, President & CEO of Mercedes-Benz Canada to find out more about his strategy for Canada in 2012 and beyond 2011 was a very good year for Mercedes-Benz Canada, and it was a …
From hot new products to social events and conference workshops, it was an action-packed few days at North America’s largest annual conference and trade show for auto dealers It was more than just a “feeling” that attendance was brisk and …
So January wasn’t a fluke! New vehicle sales in Canada during February were up 11.2 per cent from the same month in 2011, backing up January’s strong start. And, for the second consecutive month, Chrysler outsold Ford and General Motors …
Rewards and loyalty programs are useful tools to keep your customers from slipping away It’s a good day when a dealership is able to attract a new customer and watch the new car owner drive off the lot for the …
