Learning how to identify problems and effectively solve them Despite your best efforts to provide quality customer service, customers will be displeased from time to time. But don’t simply accept ongoing dissatisfaction as an inevitable part of doing business. Instead, …
Why the trend for acquisition is being driven by market conditions Back in 1997 we first surveyed the Canadian dealership community on the topic of succession. At that time, when we examined overall Canadian demographics, we saw this baby boomer …
Facebook’s new “Nearby” could dramatically impact your dealership Facebook has recently announced a new feature that could have tremendous impact on dealers. It’s called “Nearby” and it’s on the iOS and Android Apps. This new feature is a discovery engine, …
Some may be ready to buy a vehicle that’ll actually make them unhappy Qualifying potential buyers is a standard part of the sales process. Now, however, there’s an added dimension to it. With all the media and government focus on …
In March, Kijiji Autos held its first Dealer Talk conference in Canada. Taking place at the prestigious Four Seasons hotel in Toronto, the event drew more than 300 attendees, including both franchised and independent dealers and contained a number of …
General Motors’ luxury brand, is placing a great deal of emphasis on the user friendliness of its Cadillac User Experience (CUE) interface, in an effort to entice customers. A major part of CUE’s push is to produce a system that …
In terms of vehicle segments that have seemed to have withered on the vine in the last decade, one of the most obvious is small pickups. There was a time, in the 1980s and early 1990s when compact trucks were …
With spring on its way, many Canadians will soon find themselves suffering from allergies once again. And in the fairly tight confines of a car that can often be a bit of a problem. Ford Motor Company has said that …
This week, dealer group Pfaff Automotive Partners, announced that Chris Green will be lead driver for the Pfaff Castrol Motorsports team; competing in the 2013 Porsche GT3 Cup Challenge Canada. This season marks the second consecutive one for the team …
BMW AG enjoyed a record-breaking year in terms of growth during 2012 and, despite uncertainty, remains cautiously optimistic about 2013. Demand for its passenger cars continues to be strong and the automaker is in the process of further expanding its …
According to a new Internet Lead Effectiveness survey conducted by Pied Piper Management Company in the U.S., Porsche and Nissan dealerships ranked highest overall. The scores were calculated by using Pied Piper’s patent pending PSI process, which combines mystery shopping …
Recently, General Motors announced its 2012 Supplier of the Year winners, during an evening awards ceremony at the Charles H. Wright Museum of African American History in Detroit. “Suppliers play a critical role in our business and we’re thrilled to …
