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NADA Show 2019

March 6, 2013

Elevating the customer experience Every year at NADA, the Canadian auto dealer team talks with dozens of suppliers, dealers and industry players to get a sense of what’s new, the trends, and what to expect in the year ahead. This …

Who can you trust?

Our industry suffers from a perceived lack of trust, yet there are plenty of examples of service departments dealing with customers that seem to reinforce that stereotype rather than break it This past summer I went for a physical checkup …

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