Dealerships have measurement tools to record customer feedback. But are they really listening? THE AUTO INDUSTRY is probably one of the most avid users of “voice of the customer” data. We use surveys of one type or another to measure …
Vehicle safety features are contributing to declining crash fatality numbers EVERY YEAR, MORE TECHNOLOGY is added to new cars and trucks, much of it in the name of safety. Once exotic technologies such as ABS (anti-lock brakes) and ESC (electronic …
In the third part of our special series, we look back at the Great Depression years and the impact they had on automakers and dealers THE ROARING TWENTIES had been good to the auto industry. Post-WW1 prosperity and mass production …
When it comes to dealership software systems, be wary of slick promises of a comprehensive “out of the box” solution that solves all of your problems. It’s not quite that easy ANYONE WHO IMPLEMENTS a Dealer Management System (DMS) sets …
A new approach is needed to sell to millennials. They are better informed, have different needs, and are a target group worth understanding. ARE MILLENNIALS STAYING AWAY from car ownership? Yes and no. A J.D. Power and Associates study says …
New services make tire storage a smarter option for some dealers — and customers love it FOR MANY CONSUMERS, having their dealership store their tires is an added bonus, not a huge cost. For some, it’s as simple as not …
“Young Gun” dealer fulfills dream with new Hyundai dealership in Campbell River, B.C. THE FIRST THING you notice when you pull off the four lane North Island highway leading into Campbell River, B.C., is a large sign on the front …
NextGear Capital boosts Canadian operations, and looks to franchised dealers for growth NEXTGEAR CAPITAL is looking to find more dealers who want easier access to credit to help fund their used car inventory purchases. “We provide flexible inventory finance programs, …
Industry insights for dealers provided at an Industry Day event organized by TRADER Corporation TRADER CORPORATION hosted Industry Day recently at the Canadian International AutoShow, giving stakeholders an opportunity to hear valuable insights into the current sales climate from a …
THE THEME OF THE 42ND EDITION of the Canadian International AutoShow (CIAS) held in Toronto is “Life is in Motion” — and there was plenty of motion during the Media Preview day on Thursday, Feb. 12. As per the usual …
MORE SHOPPERS LOOKING to buy a used car are opting for certified pre-owned (CPO) vehicles, with sales hitting an all-time high, according to analysts at Edmunds.com, a popular online destination for U.S. car shoppers. In the company’s latest Used Vehicle …
Ontario dealers coached on mastering SEO, blogging, figuring out Google and the merits of a BDC at Canadian Digital Dealer events THE TRILLIUM AUTOMOBILE Dealers Association (TADA) continued its efforts to bring its member dealers up to speed on all …
