Time to plan
DEALERS SHOULD START THINKING NOW ABOUT ANY SUCCESSION PLANNING AND START PREPARING FOR IT Although January 1 marks a new year, the planning for that year should start now — assuming you have not already started. I talk to many …
News
On the road with Stephen Carlisle, President and Managing Director, General Motors of Canada Ltd.
THE HEAD OF GENERAL MOTORS OF CANADA TALKS ABOUT DIGITAL MARKETING, GREEN TECHNOLOGY AND WHERE THE AUTO INDUSTRY IS HEADING IN CANADA Canadian auto dealer traveled to General Motors of Canada’s head office in Oshawa, Ont. for a one-on-one interview …
The swinging 60s
THE 1960S WERE A TRANSITIONAL TIME FOR THE AUTO INDUSTRY. WE TAKE A LOOK AT THE CHANGES THAT HAPPENED ON THE RETAIL FRONT The 1950s had been a battlefield in the auto industry, as recession-weary carmakers dumped vehicles onto their …
2015 Mid year report card
THE MARKET IS GROWING AT A RECORD PACE — BUT NOT ALL AUTOMAKERS ARE DOING WELL In a near parallel of last year, new-vehicle sales in Canada at mid-year 2015 are 2.9 per cent ahead of where they were a …
When chat becomes conversation
DMT DEVELOPMENT SYSTEMS GROUP INC. HAS ROLLED OUT A NEW SYSTEM THAT TAKES CONVENTIONAL ONLINE CHAT TO THE NEXT LEVEL When Glen Demetrioff mystery shopped U.S. dealers through their chat functions, he wasn’t too impressed with the online customer experience. …
The great divide
THE SALES AND THE SERVICE DEPARTMENTS ARE TWO CRITICAL BUSINESS UNITS WITHIN THE DEALERSHIP, YET THEY OFTEN BUTT HEADS In most Canadian dealerships, the sales department is focused exclusively on its own performance. The same is true on the service …
Find profit in wheel protection
WHEN IT COMES TO WHEEL PROTECTION, ALLOYGATOR CANADA’S WHEEL PROTECTION SYSTEM IS GETTING DEALERS RESULTS Curbed wheels. They are a pain for customers and dealerships alike, especially when the dealership represents a high-end brand, and its courtesy vehicles end up …
Developing a learning culture
ADAPTING TO CHANGE AND COACHING THE CUSTOMER CAN HELP BUILD CREDIBILITY AT THE DEALERSHIP There are two major sides to what can be referred to as a learning culture. There is the aspect of always learning ourselves, and there is …
Make your BDC boom
DEALERS LEARNED TIPS AND STRATEGIES FOR OPTIMIZING THEIR BDCS AT THE INAUGURAL DRIVINGSALES CANADIAN DEALER FORUM Business Development Centres (BDCs) were a hot topic at the Canadian Dealer Forum, covered in some of the more intimate breakout sessions. When BDCs …
Paving the way
THE INAUGURAL CANADIAN DEALER FORUM BY DRIVINGSALES INSPIRED DEALERS AND VENDORS ALIKE After Canadian dealers asked to have a DrivingSales conference in Canada, they got their wish. DrivingSales held its inaugural Canadian Dealer Forum in Calgary, Alta. on June 22-23, …
World-class speakers come to Calgary
EXPECT TO HEAR FROM HIGH CALIBRE SPEAKERS IN CALGARY AT KIJIJI’S UPCOMING DEALERTALK CONFERENCE Western dealers can look forward to the next Kijiji DealerTalk conference in their backyard. “We wanted to give the dealers in Alberta an opportunity to take …
Big turnout at TADA golf tournament
Nearly 300 dealers, suppliers and industry leaders teed it up at the Trillium Automobile Dealers Association Annual South Golf Tournament on June 17, 2015. Held at the Rattlesnake Point Golf Club in Milton, Ont., the event features two 18-hole courses …
