More than group rates: insurance advice, advocacy and support. Home and auto insurance affinity programs have long been a fixture of professional and industry associations. Whether it’s lawyers, accountants, engineers or other organized groups, the concept is straightforward: leverage collective …
There’s a high-profile story making the rounds across the dealership community about an overly enthusiastic AI chatbot named “Quinn.” You may recall the CBC News headline: “‘I was shocked’: BMW revokes buyback offer, blames rogue chatbot.” A customer contacted BMW …
For collision centres, the pressure to improve productivity, maintain quality and keep vehicles moving through the shop continues to grow. That is where Mathieu Gélinas says Sherwin-Williams wants to play a larger role. Gélinas, Regional Sales Director, Eastern Canada for …
After years of supply shortages, inflation, rising interest rates and rapid increases in vehicle prices, many Canadian consumers are entering dealerships with tighter budgets and greater caution. Affordability now shapes nearly every buying decision. A KPMG Canada survey released in …
A firsthand look at how China is reshaping the automotive future I have seen the future of the auto industry. It is China. I recently accompanied 70 Canadian new car dealers on the CADA 2026 China Study Tour to Beijing. …
Geopolitics and incentives are sparking renewed interest in EVs Electric vehicle sales seem to be gaining momentum again in Canada as rising fuel prices, renewed federal incentives and improving affordability bring more consumers back into the market. Statistics Canada reported …
David Adams reflects on a career shaped by the auto industry When I was in high school, Gino Vannelli had a hit with a song called “The Wheels of Life.” I still like the song. The first two lines go …
Celebrating dealer excellence in three categories: Ambassadorship, Business Innovation and Retail Operations. Since 2005, the CADA Laureate Awards have recognized Canadian new car and truck dealers who have demonstrated exceptional leadership, business achievement and commitment to the industry. Each year, …
Many customers who financed their vehicle purchase are invited back to their selling dealership for an upgrade sale three or four years into their ownership experience. Once their vehicle is appraised, they discover that the payment for a new model …
As AI-driven misinformation grows, dealers must work harder to preserve trust Binoculars are typically used to magnify distant objects, making them appear clearer. I use this metaphor today to address our assessment of today’s unpredictable business environment. We all start …
Recent EV gains show demand matters more than sales mandates As this highly exciting and volatile parliamentary session comes to an end, there are still many political discussions happening around the automotive industry. Naturally, the trade situation with our North …
Accurate technician punching improves productivity tracking, warranty recovery, profitability and repair-order accountability A service manager should make reviewing completed work orders before they are filed part of their daily routine. The information managers can uncover by doing this is invaluable, …
