Let the bots take on your to-do list
Build AI Agents to help you with daily tasks We all have too much to do. The typical executive has more on their to-do list than they can accomplish any given week. Add to that list your spouse, your kids, …
News
Selling cars in uncertain times
There’s opportunity in uncertainty, and with some easy tweaks you can still bring your A-game Many of us are tariff-ied and when the economy wobbles, interest rates climb, and headlines predict turbulence, one thing becomes clear: it isn’t business as …
Steering retirement risk
CADA 360 introduces a new dealer-led Pension Committee to strengthen oversight of the CADA 360 Group Retirement Savings program. Risk management is the foundation of every CADA 360 program, and Group Retirement Savings is no exception. With the Canadian Association of Pension Supervisory …
The future is in the past
Your service advisors play a key role in keeping your business successful. I believe that the service advisor has the most important job in the dealership. If you think about the relationship between the service advisor and the customer, …
Headlines are getting AI all wrong
Don’t believe everything you hear about AI: the wins are real You’ve seen the headlines, likely splashed across industry reports and LinkedIn posts: “95 per cent of AI Projects Fail.” It’s a statistic designed to grab your attention, and it works. It fuels …
Industry icons recognized for DEI leadership
Agnes Di Leonardi and John Hiscock are the 2025 Canadian Black Book Automotive Icon Award recipients. Both were presented with their awards on Wednesday at Canadian Black Book’s annual symposium at the Universal Event Space in Vaughan. Their contributions to …
Fraud fight intensifies as dealers weigh AI’s value
The ongoing threat of fraud and the use of artificial intelligence are two of the biggest challenges dealers are facing, two automotive group executives said at the 2025 Talk Auto Conference. Jamie Johnston, managing partner of Orangeville Honda, which is …
Younger Canadian used vehicles head south
For the first time, DesRosiers Automotive Consultants (DAC) has produced a clear profile of the used vehicles that moved from Canada into the United States in 2024. This includes volumes, brand distribution and vehicle age. The data, published in the …
Dealers lose ground on service loyalty
U.S. dealerships are losing service customers at a steady pace, even as demand for repairs continues to rise. According to Cox Automotive’s 2025 Service Industry Study, dealers have lost 12 per cent of service visits to independent competitors since 2018, …
Auto Shield names Scott Ashby SVP of Operations
Auto Shield has appointed longtime automotive executive Scott Ashby as Senior Vice-President of Operations, marking a key leadership addition as the company continues its national expansion and digital transformation. The Oakville-based provider of protection products and claims administration solutions said …
Keyloop joins Western Dealer Summit as Tech Partner
Keyloop has been confirmed as the first official Technology Partner and a Platinum Sponsor of the 2025 Western Canadian Dealer Summit (WCDS), set to take place later this week. The annual summit brings together retailers, manufacturers, and technology providers from …
Carfluent adds French option to dealer websites
Carfluent has added a French language option to its dealership website platform, expanding access for French-speaking consumers in Canada and the United States. The new capability follows the company’s earlier rollout of Spanish-translated websites and is part of its ongoing …
