Ottawa’s ZEV mandates are a solution in search of a problem — but are creating their own problems For the second year in a row, almost to the day, the federal government delivered another lump of coal to the automotive …
New products and technologies mean the dealership’s business offices need new offerings and training Like the classic hit foretelling how “video killed the radio star,” dealerships are eyeing the threat of a similar disruption as EVs charge into our business …
Do your dealership processes support the customer experience? In previous issues I have mentioned the importance of critically assessing your internal processes to ensure they are compatible with offering an exceptional customer experience. The new year is a great time …
How do you track inventory to make smarter business decisions? Dealers have now reset for the new year — new goals, new plans and new objectives. Most expect this year to be one of “normalization” with inventory flows going back to …
Stick to your guns and be consistent and reap the rewards My definition of a sales process is a step-by-step approach to selling a vehicle that is documented, trained, coached, enforced, measured and celebrated. By this definition, most dealerships do …
Canada needs to keep watch on the U.S. election as it could impact the pace and direction of our EV policies While there is no doubt that the majority of political discussions in Canada are centered on the prospects of …
Buy and sell experts offer their advice on what dealers need to know when selling their dealerships. Dealers looking to sell their business face a variety of factors, some of which they may not be aware of, and find …
The quality and design of electric vehicles set some models apart from the others, but public charging concerns continue to impact all consumers in the United States. That is according to J.D. Power’s Electric Vehicle Experience (EVX) Ownership Study, which …
In working with friends and colleagues at the Used Car Dealers Association, DesRosiers Automotive Consultants reached out to the Canadian used vehicle dealer community and discovered that there are major dynamics at play as the market shifts. More than 400 …
A new “American” report released by Ontario-based software company ChargeLab found that 86% of EV drivers in the United States now have access to a home charger, while 59.6% still use public chargers on a weekly basis. The company’s …
The federal government will invest nearly $5 million to install more than 500 new electric vehicle chargers, including 40 fast chargers, across Toronto, Ont. The announcement was made by Jonathan Wilkinson, Canada’s Minister of Energy and Natural Resources, on Feb. 28. …
The federal government recently announced $2,547,500 in funding for British Columbia-based Quantum Technology to scale-up production of its green hydrogen technology meant to help power more zero-emission vehicles. The announcement came from Harjit S. Sajjan, Minister of Emergency Preparedness and …
