With more shoppers tire kicking EVs, the industry has to be ready to provide accurate and useful answers Disruption is feeling like a highly overused word of late. The business media, as well as more than a few LinkedIn members, …
Focus on converting top line revenue into actual operating cash flows What is the actual purpose of a business? What are you really trying to accomplish? Why are you grinding it out every day, dealing with customer issues, employee matters …
Your customer’s journey begins with the Service Appointment Recently we were doing training in a boardroom on the second floor of a dealership that had a huge window overlooking the showroom floor and service reception. We had a discussion about …
In the first quarter of any given year, we are often asked by Sales Managers, General Manager and Dealer Principals alike, “What should be the focus of our variable training this year?” The question is also designed to ignite a …
Machine learning is part of our operations. But we need to build proper safeguards to deliver a great experience. I really like this time of year. It’s when pundits from many walks of life opine on where our automotive business …
Managing time is the secret to an exceptional customer experience The research is complete, and the studies have been released! The customer experience related findings of the 2024 CDK Global Friction Points Study and the 2023 Cox Automotive Car Buyer …
There was a lot of talk at Ottawa’s national summit but now it’s time for action There are two answers to the question raised in the headline of this article. The first answer is “yes”, because after a lot of …
At NADA, the Canadian auto dealer team caught up with a handful of DMS providers to get a sense of what’s new in their world. Every year at NADA, our team likes to talk with the leaders in the dealership …
Being a steady partner pays off in the end for auto lending giant Whether it comes to your floor plan financing, or getting loans approved for vehicle buyers, being available and dependable for dealers is the name of the game …
Offering dealership employees a retirement savings plan is a solid step to boost retention Canadians now need more money than ever to retire — and many say they aren’t able to save enough to meet their needs. A recent article in …
If you could describe a look of genuine surprise, it was watching Shannon Willsher accept her ABSC Alumni of the Year award at a special reception held by taq Automotive Intelligence, ABSC and Accelerate Auto just prior to VIP Night …
The 2024 Canadian International AutoShow is back in full-force, with 45 OEMs being represented — up from 28 at last year’s show. There were 25 Canadian debuts and two world debuts at the show that officially opened to the public on Feb. 16 and …
