As an editor who covers the auto industry, sometimes I have an experience with a dealership that reminds me what it’s like being a typical consumer. Sadly, sometimes, the experience isn’t that great, and it reminds me our industry still …
The ACE Conference & Expo keeps getting bigger and better every year, with more features and high profile keynotes. This year’s event, held October 17-18 in Niagara Falls, Ont. will feature a keynote address by former Prime Minister Stephen Harper. …
Celebrating excellence in ambassadorship, business innovation and retail operations Each year since 2005, three car dealers who have risen to the top of their careers have been named CADA Laureates. From among the 3,400 car dealers across Canada, these individuals were …
Canadian auto dealer reached out to several providers of auto theft deterrent and stolen vehicle recovery technology to try to help dealerships better understand their options There are a number of auto-theft deterrent and stolen vehicle recovery technologies that are …
As dealers cope with managing auto theft, or the potential impact of it on their business, action is being taken to curb the issue across Canada — though it is clear more needs to be done. In an interview with Canadian …
New government policies and increased regulator scrutiny to protect consumers are making it harder to sell cars and F&I products Many Canadian dealerships and their dealer associations are becoming increasingly frustrated with federal and provincial government regulatory agencies putting up roadblocks …
Making sense of an ever-changing automotive landscape The century-old Henry Ford quote that “Any customer can have a car painted any colour he wants, so long as it’s black,” cannot be further from the truth in today’s automotive landscape. Brand, …
Avoid the hot potato dispatching process that doesn’t work for anyone During our dealer visits and our own experiences, we have seen many ways of dispatching work to the technicians and apprentices. We want to reiterate what we mentioned during …
Mid year check up for used car financing As we navigate through 2024, the automotive financing landscape is heavily influenced by persistently high interest rates, significantly impacting the used car market. Despite recent rate cuts, interest rates for automotive remain …
Part 1 of our 2 part series on a modern discovery process and the benefits of adopting an Express Purchase Experience The truth is that showroom sales processes across North America have deteriorated and regressed in the post-pandemic auto industry. …
Shifting to a customer experience focused mindset is key but getting there won’t always be easy In the previous issue, I mentioned the importance of inspiring teams to adopt a customer experience focused mindset. Shifting a mindset dealership-wide can require …
A look at what the top leaders within a dealership do to contribute to its success Do you ever think about what your “C-Suite” executives do every day? You see them all the time, walking around your dealerships, shaking hands …
