A recent study by J.D. Power shows that the use of online shopping tools can significantly improve satisfaction among consumers shopping for a new vehicle. Four key elements, including information/content, appearance, speed and navigation, were measured to determine how useful …
OpenRoad Auto Group has come up with a new way to drive traffic back to The BMW Store and help market the brand. The British-Columbia based dealership group recently launched a BMW “pop-up” shop at Oakridge Centre Vancouver, making it …
For the second month in a row and the third in the past four, August’s new vehicle sales in Canada fell below those for the same month a year ago. It’s the first time since early 2013 that there have …
Serpa Automotive Group announced it has acquired Agincourt/401 Kennedy Chrysler Dodge Jeep RAM after eyeing the dealership for a long time. The Toronto-based dealership, which was run previously by SF Auto Group’s Mike Stollery and Ryan Finch, will now be …
Invest in WiFi and other technology amenities in your service lounge, said J.D. Power in its latest study. The 2016 Canadian Customer Service Index Long-Term [CSI-LT] Study, which measures satisfaction and intended loyalty from owners of vehicles four to 12-years-old, …
Perry Itzcovitch of Mercedes-Benz Downtown Calgary and Mike, Luke, and Tim Davis of Davis Auto Group in Lethbridge are the recipients of the 2016 MDA Dealer of Excellence awards. “I was proud and honoured to have been chosen. I have …
Porsche Cars Canada Ltd. has made some executive changes. The carmaker announced that Porsche Cars Canada veteran Thomas Illner has been appointed to Director, Sales. Prior to his new role, Illner held positions at the company as Network Development and …
Knowing why your customers are buying a vehicle is the best way to capture their attention, said a new white paper from SalesFuel. The sales tools, training and intelligence company recently released auto purchase intent data from 16,000 online U.S. …
Long-time Mercedes-Benz Canada employee Denis Bellemare is returning to the dealership world. Bellemare, who is currently Regional Manager, Eastern Region at Mercedes-Benz Canada, is the new General Manager of Mercedes-Benz Laval in Quebec. He was also GM of Mercedes-Benz West …
Dealers should play up seats and their features with new car shoppers, according to new research from J.D. Power. The research and ratings firm found seat features and seat quality actually enhance customer loyalty and experience. “Customers are focusing more …
Gil Eaton has been promoted to Vice-President of Information Technology at Dent Wizard, a provider of Paintless Dent Removal (PDR) technology in Canada and the U.S. In his new position, Eaton will manage all functions of Dent Wizard’s IT systems, …
Digital Air Strike has been crowned the no.1 interactive marketing firm in the Phoenix Business Journal for a second year in a row. The Scottsdale, Ariz.-based social media marketing and digital engagement company said it has also been named as …
