Customers have come to expect instant communication, and dealers need to be able to interact with them quickly and efficiently. AutoTextDriver has designed a new state-of-the-art communication platform that enables dealers to drive sales through direct one-on-one text messaging. Among …
Nick Yu took to the stage and accepted his Student of the Year award. He told the audience he plans to pursue the Red Seal Program as part of his career path. Yu was one of 18 students who graduated …
Poor customer service could make franchised dealerships lose out on big business to aftermarket auto shops for vehicle service, found J.D. Power. Customers who use both dealerships and aftermarket providers make up about 21 per cent of the business that …
New vehicle prices are rising—and it’s causing U.S. buyers to look at more used vehicles on dealership lots, according to data from Experian Automotive. The global information services company found average monthly payments for new and used vehicles is at …
For many families, the end of summer can mean only one thing —it’s time for school. That means they need a vehicle that’s ideal for making all of those trips to and from school, and any after-school activities. CarGurus, an …
Digital Air Strike, an automotive social media and digital engagement provider, has hired two automotive industry experts to boost its partner development and client success teams. Susan Burke is the new Vice-President of OEM Partnerships for the company, who will …
Software giant Dealertrack Technologies, Inc. is involved in another acquisition. This time it’s with DealerSocket, a San Clamente, Calif.-based company that provides marketing, sales, customer experience, DMS and data mining solutions to car dealerships. The two companies announced they have …
An intelligent electric vehicle charging system (IEVCS) might be able to spur more consumer interest in electric vehicles. That’s the thinking behind Niagara-on-the-Lake Hydro (NOTL) and Tech Mahindra Ltd. who have announced a partnership to build an IEVCS. The …
AutoCanada Inc. is continuing its western expansion by adding Don Folk Chevrolet, a Kelowna B.C.-based dealership, into its fold. The acquisition is subject to customary closing conditions and is expected to close within 30 days. Don Folk Chevrolet operates a …
Former Nissan Canada executive Ted Lancaster has been named the new Vice-President and COO of Kia Canada Inc. The automaker said Lancaster will be responsible for both the daily and strategic operations of the sales, marketing, after sales and legal …
Safe-Guard Canada is relocating to a new office in Mississauga, Ont. The company, which provides F&I services to OEMs and dealers across Canada, said its new and relocated facilities in Mississauga offers more space for its growing call centre and …
Just like Canada’s automotive sector, General Motors of Canada is also undergoing many changes, particularly to its suite of products and technologies. Canadian auto dealer columnist and automotive journalist Petrina Gentile wanted to learn more. She travelled to General Motors …
