Category: General

Keep customers coming back for more

October 14, 2011

A look at how dealers are enticing customers into their stores and keeping them over the long-term In this age of fickle consumer spending patterns, instant media access and a bewildering choice of products and services on offer, it can …

Easing financing anxiety

October 14, 2011

Finance and Insurance departments adapt to offer more choice Finance and insurance (F&I) departments are doing quite well. According to an Automotive News survey in February, managers were optimistic that 2011 would see even better returns than 2010. Sixty-three percent …

Recipe for success

October 14, 2011

Brent Marshall shares the ingredients for fun and profits Some guys just love their jobs, love life, and their communities. It shows up not only in their words, but in their actions. Brent Marshall, the dealer principal with Northland Chrysler …

Pick up the phone

October 14, 2011

Dealer phone call leads to lunch chat In my first editor’s note in this space, I wrote that I loved getting reader feedback and hearing from dealers. That’s why I was so happy to pick up my phone and hear …

Winning team

We are a dealer-owned magazine. As the only dealer-owned 
publication that reaches all of Canada’s franchised new car dealers, it’s our role to represent dealer interests. That mandate hasn’t changed in the seven years we’ve been publishing Canadian auto dealer …