Getting the mix right between retail and warranty labour Many years ago as a zone service manager I used to tell dealership service managers that they were in control of managing the mix between retail and warranty labour. That meant …
The 2012 Edmonton Motorshow drew in a crowd of 71,395 over four days of events and exhibits in March at the Edmonton Expo Centre. “We were very pleased with the turnout,” says show organizer and executive manager Bob Vila of …
The technical direction it has pioneered is the way of the future General Motors’ hopes that the Chevrolet Volt would trigger a renaissance for the company as a technology leader seem to be evaporating along with sales of the revolutionary …
In our next installment in the Canadian auto dealer and Harris/Decima Research project, we asked Canadians whether they trust their dealer’s service department We got a great response from dealers to our request for questions you’d like us to ask …
A lively panel discussion on changing automotive technology to meet new North American greenhouse gases (GHG) and fuel consumption standards by 2016 took place at the 2012 Vancouver International Auto Show. Panel members drove home the message that selling the …
New problem solver column debuts In this new regular feature, we introduce you to a remarkable customer service specialist who will teach you how to masterfully handle difficult customer disputes that arise in your dealership. Whether you’re selling automotive products …
Revamped format offers more interactive sessions Bankers take center stage: Andrew Ojamae, TD Auto Finance, George Steinsky, Royal Bank, Alain Henry, Scotiabank, and Ray O’Kane, BMO Bank of Montreal. Rebranded and retooled, the Nova Scotia Automobile Dealers Association (NSADA) held …
The federal budget came and went without any earth shattering news. It was the first budget delivered under the majority rule for Prime Minister Harper’s Conservatives. The Canadian Automobile Dealers Association released a budget analysis that shed light on the …
The best part of publishing magazines in the automotive industry is the chance to participate in key industry events. There’s just no substitute for exchanging ideas face-to-face. Earlier this spring I had a chance to do just that as part …
The recent work stoppage by Canadian Pacific Railway employees has had a significant impact on the auto industry, disrupting the shipment of vehicles and components, causing grief for manufacturers, suppliers, dealers and customers. Recently, the Association of International Automobile Manufacturers’ …
Today’s cars and trucks incorporate so many features, that for customers it can often be overwhelming when it comes to learning how to use them. Toronto Hyundai has decided to help by launching a “Get to Know Your Car” program. …
In the U.S., the state of Nevada has already approved a bill legalizing autonomous vehicles, now it looks like California is following suit. In a rare occasion, the State Senate voted unanimously in favour of a bill that would establish …
