Scotiabank recently announced that John Hiscock had been appointed to the role of vice-president, Finance & Indirect Lending. In his new position, Hiscock will be responsible for the overall strategic direction of Scotiabank’s automotive finance business, implementing strategies to grow …
ACTOR PATRICK DEMPSEY RACES MAZDAS AND DRIVES MERCEDES. He plays heartthrob neurosurgeon Dr. Derek Shepherd on ABC’s hit medical drama, Grey’s Anatomy. Better known as “McDreamy,” actor Patrick Dempsey has also starred in Transformers: Dark of the Moon, Sweet Home …
ALTHOUGH SOME ASPECTS IN OUR INDUSTRY HAVE ADVANCED, OTHERS HAVE HARDLY CHANGED. An old hero of mine, Sir Winston Churchill; once said and I quote: “the further backward you can look, the further forward you are likely to see.” So …
MAINTAINING 24/7 CONNECTIVITY IS NOW AN EXPECTED FUNCTION OF AN AUTOMOBILE. With auto sales rebounding strongly last year and holding up well in 2013, we might be forgiven for thinking it’s back to business as usual, now that we’ve weathered …
UNDERSTANDING AND DEALING WITH CUSTOMERS FROM VISIBLE MINORITY BACKGROUNDS. Connecting and communicating with customers from different cultures is important when conducting business in an increasingly diverse community. In many cases, your customer database is comprised of people with different personalities …
IN THE SECOND PART OF HIS ANALYSIS AT HOW F&I PAY PLANS CAN NEGATIVELY IMPACT THE BUSINESS OFFICE, CHRIS SCHULTHIES FOCUSES ON THREE MORE ASPECTS THAT SHOULD BE ANALYSED. In the last issue, we laid out five criteria dealerships need …
CHUCK SEGUIN SAYS THAT WHILE HAVING A PLAN FOR THE FUTURE IS ONE THING, EXECUTING IT SUCCESSFULLY CAN BE ANOTHER. We often complain that not enough dealers engage in succession planning.There is an implicit assumption that if you plan, it …
WHY HARMONIZED VEHICLE REGULATIONS BETWEEN CANADA AND THE U.S. ARE IMPORTANT FOR THE AUTOMOTIVE INDUSTRY. Two years ago, in February 2011, Prime Minister Stephen Harper and U.S. President Barack Obama announced two initiatives under the rubric of a Shared Vision …
WHY A SOUND STRATEGY FOR SELLING PARTS ONLINE CAN BE A HUGE EARNER FOR YOUR DEALERSHIP. It was a phone call that I won’t ever forget, and it seems like it was just yesterday. It was from a friend of …
WHY ONE PARTICULAR DEALERSHIP FACILITY CAN HAVE BIG IMPACT ON YOUR CUSTOMERS. Pants down and echoes all around — yes, this is the space that exposes our basic vulnerabilities. So why are we ignoring the bare essentials of bathroom design? …
TRYING TO MAKE SENSE OF THE NUMBERS FROM OTTAWA CAN OFTEN BE CHALLENGING. In Ottawa, budget season is a funny time. Speculation is everywhere whereas real data is hard to find. This year the federal government unleashed a bit of …
“Looks like I need a new video strategy,” said one dealer during a break at the Motor Dealers’ Association of Alberta (MDA) convention held in Banff, Alta. “Video, video, video,” said another. Indeed, dealers were bombarded with information about why …
