How F&I provider LGM supports its employees to benefit customers Strong employee engagement is the key for a successful finance and insurance supplier if they want to satisfy OEM, dealer and customer needs, says Drew Collier, President of Corporate Services …
How Walla Walla Valley Honda turned its operations around by turning the customer experience on its head One-point-five percent of shoppers expect to have a satisfying car buying experience. That’s it. Even in an area as friendly and down-to-earth as …
Dealers embrace new tools to boost service retention and adapt to mobile first customers The customer-facing experience in automotive is changing — fast. Each new iteration of the iPhone, android operating system and the constant introduction of countless mobile devices …
Although few in number, high profile women in the automotive industry are making a big impact Women are shattering the glass ceiling in the automotive industry. Here are a few pioneers breaking barriers in the car business and encouraging other …
After three consecutive months of record sales to kick off the year, the pace slacked off in April, but not by much. Sales of 197,203 new cars, trucks and SUVs were down 1.6% from March 2016’s record tally, but still …
The Trillium Automobile Dealers Association says it is “disappointed” that Ontario’s 2017 Budget has excluded Bill 3, Cutting Red Tape for Motor Vehicle Dealers Act. “To save dealers precious time and money, Ontario should provide in-dealership registration and licensing that …
ClearVin and J.D. Power Valuation Services (formerly known as NADA Used Car Guide) have inked a deal that will integrate NADA values with ClearVin vehicle history reports, making buying and selling used vehicles “much easier” for dealers and wholesalers, according …
CarGurus has announced the 2017 winners of its inaugural Best Used Car Awards. The consumer-facing listings site which launched its Canadian version in 2015, picked its top choices from among recent-year used models across seven body style categories. Winning criteria …
Great Place to Work Canada has named Mercedes-Benz Canada as one of its top 50 Best Workplaces in Canada, 2017 in the Large and Multinational organizations category, citing the company’s Employee Vehicle Plan and record-breaking sales record in 2016 as …
As auto shoppers increasingly search online for their next purchase, people are willing to travel further than ever for the right vehicle, says a new survey released by CarGurus. The study randomly selected 1,000 Canadians over the age of 18 …
Auto Dealers Innovation Series presents real solutions for a new marketing reality The digital marketing revolution has made inroads into every sector of the economy, but auto dealers have yet to catch up with the changes, automarketing and marketing experts …
With the largest online audience in Canada, the social networking giant Facebook says it’s got the hottest virtual corner for Internet advertising. Canadians spend more time on their mobile devices than desktops or laptops, Joshua Bloom, Auto Industry Lead at …
