Stop drowning in data
Dealers who expertly mine their software systems — from DMS and CRM to new digital retailing tools — are able to drive more revenues and provide a better customer experience. Why don’t more dealers make full use of these new …
Author: Todd Phillips
NADA 2017: The views from the show floor
Canadian auto dealer walked the floor and talked with dozens of suppliers about their offerings and the general “buzz” in the industry this year. “Having a cross-section of dealers from all over the world in one central location is really …
The data dillemma
I spend a lot of time talking with companies that provide business software to dealers. It’s part of my job to try to figure out who is who at the zoo, what exactly it is that they do, and how …
News about Jacques Béchard, CEO of CCAQ
A note to Canadian dealers: Canadian auto dealer wanted to share with you the latest news about Jacques Béchard’s health after he was recently hit by a car on René-Lévesque Blvd. in Quebec City. As you know, Jacques is an …
Top 7 reasons to attend CADA Summit
The 5th annual CADA Summit is fast approaching and the Canadian auto dealer team is eager to take in this year’s event. Our team has provided gavel to gavel coverage of the first four events, and we compiled our list …
Consumers want out of the box
F&I providers are adapting their tools, training and products to help dealers provide a better customer experience. It’s no secret that many car buyers don’t enjoy the F&I business office experience. They say it takes too long, they feel pressured, …
No time for small talk
One of the things I enjoy the most about my job, is talking to smart people who are passionate about what they do. Those conversations happen on a regular basis, doing interviews for stories, meeting people at industry events, or …
CADA Summit 2017: Video recap
CADA Summit 2017: Video recap: Canadian auto dealer editor Todd Phillips interviews speakers and dealer attendees at the sold-out event. The theme of this year’s event; Change isn’t coming — change is now was a thread that wove through many …
It’s wilder and wilder: Frum on Trump
Just when you thought the circus surrounding the Donald Trump presidency couldn’t get any stranger, you discover you are wrong, David Frum, dinner keynote speaker told the attendees at the 5th annual CADA Summit. Frum, a Senior Editor at the …
Robots, open source and the future
Futurist and technology expert Jesse Hirsh took to the stage at the CADA Summit and launched into a high-energy, non-stop roller coaster ride of change and disruption. Hirsh, a keynote speaker, author and regular on CBC television and other media, …
Heating up the EV debate
There may not have been any raised voices, but there were sharply worded disagreements on the best way to encourage consumers to buy more electric and alternate powertrain vehicles at the EV Tipping Point panel at the 5th annual CADA …
Exclusive: coverage from sold out CADA Summit
Change was the order of the day at the 5th annual CADA Summit that opened today at the King Edward Hotel in Toronto. Dealers, OEMs and industry leaders sat shoulder to shoulder and heard about how the forces of change …
