Author: Todd Phillips

Robots, open source and the future

March 29, 2017

Futurist and technology expert Jesse Hirsh took to the stage at the CADA Summit and launched into a high-energy, non-stop roller coaster ride of change and disruption. Hirsh, a keynote speaker, author and regular on CBC television and other media, …

Stop drowning in data

March 29, 2017

Dealers who expertly mine their software systems — from DMS and CRM to new digital retailing tools — are able to drive more revenues and provide a better customer experience. Why don’t more dealers make full use of these new …

Consumers want out of the box

February 21, 2017

F&I providers are adapting their tools, training and products to help dealers provide a better customer experience. It’s no secret that many car buyers don’t enjoy the F&I business office experience. They say it takes too long, they feel pressured, …

No time for small talk

February 21, 2017

One of the things I enjoy the most about my job, is talking to smart people who are passionate about what they do. Those conversations happen on a regular basis, doing interviews for stories, meeting people at industry events, or …