Dealer image overhaul
In a world that is increasingly politically correct — which in itself is a really good thing since the world has been incorrect for too long — it seems there’s still one person that can be unfairly targeted, maligned, bullied …
Author: Todd Phillips
Putting the brakes on
It’s easy to get pretty excited about the future. Well, easy for me, at least. That’s because there’s a big part of me that’s never too interested in the status quo, and is much more curious about what the future …
Dealers have bright future, says CADEX keynote
Don Romano, President & CEO of Hyundai Auto Canada told dealers at the CADEX 2017 event that their best days lie ahead, despite all the buzz in the industry about disruption and disintermediation. “It couldn’t be a better time to …
Friend or Foe?
Some argue third party lead brokers could disrupt dealers by developing direct relations with their customers. Others say they are a valuable and necessary part of the auto retail ecosystem. Canadian auto dealer explores the topic. Third-party consumer sites are …
Wasn’t that a party!
Dealers and industry leaders were all smiles at the sold-out 75th birthday bash for CADA in New Orleans. The Canadian Automobile Dealers Association (CADA) promised dealers that their 75th anniversary party in New Orleans, Louisiana would be one to remember, …
It’s wilder and wilder: Frum on Trump
Just when you thought the circus surrounding the Donald Trump presidency couldn’t get any stranger, you discover you are wrong, David Frum, dinner keynote speaker told the attendees at the 5th annual CADA Summit. Frum, a Senior Editor at the …
Heating up the EV debate
There may not have been any raised voices, but there were sharply worded disagreements on the best way to encourage consumers to buy more electric and alternate powertrain vehicles at the EV Tipping Point panel at the 5th annual CADA …
Robots, open source and the future
Futurist and technology expert Jesse Hirsh took to the stage at the CADA Summit and launched into a high-energy, non-stop roller coaster ride of change and disruption. Hirsh, a keynote speaker, author and regular on CBC television and other media, …
Exclusive: Coverage from sold out CADA Summit
Change was the order of the day at the 5th annual CADA Summit at the King Edward Hotel in Toronto. Dealers, OEMs and industry leaders sat shoulder to shoulder and heard about how the forces of change are impacting them. …
Stop drowning in data
Dealers who expertly mine their software systems — from DMS and CRM to new digital retailing tools — are able to drive more revenues and provide a better customer experience. Why don’t more dealers make full use of these new …
NADA 2017: The views from the show floor
Canadian auto dealer walked the floor and talked with dozens of suppliers about their offerings and the general “buzz” in the industry this year. “Having a cross-section of dealers from all over the world in one central location is really …
The data dillemma
I spend a lot of time talking with companies that provide business software to dealers. It’s part of my job to try to figure out who is who at the zoo, what exactly it is that they do, and how …
