Author: Todd Phillips

Consumers want out of the box

February 21, 2017

F&I providers are adapting their tools, training and products to help dealers provide a better customer experience. It’s no secret that many car buyers don’t enjoy the F&I business office experience. They say it takes too long, they feel pressured, …

No time for small talk

February 21, 2017

One of the things I enjoy the most about my job, is talking to smart people who are passionate about what they do. Those conversations happen on a regular basis, doing interviews for stories, meeting people at industry events, or …

Heating up the EV debate

February 15, 2017

There may not have been any raised voices, but there were sharply worded disagreements on the best way to encourage consumers to buy more electric and alternate powertrain vehicles at the EV Tipping Point panel at the 5th annual CADA …