Author: Todd Phillips

Friend or Foe?

March 29, 2017

Some argue third party lead brokers could disrupt dealers by developing direct relations with their customers. Others say they are a valuable and necessary part of the auto retail ecosystem. Canadian auto dealer explores the topic. Third-party consumer sites are …

Wasn’t that a party!

March 29, 2017

Dealers and industry leaders were all smiles at the sold-out 75th birthday bash for CADA in New Orleans. The Canadian Automobile Dealers Association (CADA) promised dealers that their 75th anniversary party in New Orleans, Louisiana would be one to remember, …

Heating up the EV debate

March 29, 2017

There may not have been any raised voices, but there were sharply worded disagreements on the best way to encourage consumers to buy more electric and alternate powertrain vehicles at the EV Tipping Point panel at the 5th annual CADA …

Robots, open source and the future

March 29, 2017

Futurist and technology expert Jesse Hirsh took to the stage at the CADA Summit and launched into a high-energy, non-stop roller coaster ride of change and disruption. Hirsh, a keynote speaker, author and regular on CBC television and other media, …

Stop drowning in data

March 29, 2017

Dealers who expertly mine their software systems — from DMS and CRM to new digital retailing tools — are able to drive more revenues and provide a better customer experience. Why don’t more dealers make full use of these new …

Consumers want out of the box

February 21, 2017

F&I providers are adapting their tools, training and products to help dealers provide a better customer experience. It’s no secret that many car buyers don’t enjoy the F&I business office experience. They say it takes too long, they feel pressured, …