The five core Internet structures for dealerships The three main pillars essential to dealership success are marketing, process and structure. I’d like to spend some time focusing on structure, as it is the number one killer of Internet departments throughout …
Survey of Canadian car buyers reveals facility plays a big role, but your people matter too Working with one of Canada’s leading research firms, Canadian auto dealer is asking your customers for answers to questions dealers most need to know, …
It’s been a busy stretch keeping plugged in to the automotive scene I’ve been on the road from Las Vegas to Detroit to Quebec City to Nova Scotia — and parts in between — attending auto shows, industry events and …
Canadian auto dealer sat down with Tim Reuss, President & CEO of Mercedes-Benz Canada to find out more about his strategy for Canada in 2012 and beyond 2011 was a very good year for Mercedes-Benz Canada, and it was a …
From hot new products to social events and conference workshops, it was an action-packed few days at North America’s largest annual conference and trade show for auto dealers It was more than just a “feeling” that attendance was brisk and …
So January wasn’t a fluke! New vehicle sales in Canada during February were up 11.2 per cent from the same month in 2011, backing up January’s strong start. And, for the second consecutive month, Chrysler outsold Ford and General Motors …
Rewards and loyalty programs are useful tools to keep your customers from slipping away It’s a good day when a dealership is able to attract a new customer and watch the new car owner drive off the lot for the …
An update on the Mechanics Beyond Borders project Back in the mid-fifties, my dad was a service manager of a Reliant dealership: “A three wheeler as used by Mr. Bean!” I was eight when I started going to the workshop …
New software tools evolve to handle the complexity of managing dealerships Dealership management software (DMS) programs are well-known tools to help streamline operations and boost sales. Yet choosing the best system for your needs is no easy task. The systems …
The aftermarket is killing you. What can you do to fight back? It’s a hot topic of contention, dealers versus aftermarket vendors and independent repair shops. The general perception among the public is that taking your car to an independent …
Canada’s economic foundations are sound Everywhere you look there seems to be another dire warning on the state of Canada’s housing market. Homes are overvalued by huge margins, screams one headline. Consumers are in debt up to their ears, warns …
As the price of gas increases, consumers become increasingly interested in the fuel efficiency of their vehicles, and in fuel efficiency in general According to a survey conducted by Synovate last year, fuel economy was the third most important concern …
