I began my career in the automotive industry working as a Marketing & Internet Director for a Ford dealership in Alberta. I had no previous experience within the automotive space and so I was arguably able to bring a …
Leading auto dealer software and CRM, DealerSocket (dealersocket.com) received the DrivingSales Dealer Satisfaction Award for “Highest rated sales CRM of 2013” and the DrivingSales “Top rated ILM of 2013” as well as the “2014 Automotive Website Award for CRM Superstar” …
JIM BELL SAYS THAT THE REASON WHY MANY SERVICE DEPARTMENTS OFTEN STRUGGLE WITH CUSTOMER RETENTION, IS DUE TO A RELUCTANCE TO CHANGE PRACTICES INTERNALLY It’s well known that many dealerships today are struggling with retaining their customer base, despite the …
Recently, ADP Dealer Services announced that it had acquired leading Canadian sales, CRM and related software provider ONE-EIGHTY CORP. To find out what dealers can expect as a result of the acquisition, Canadian auto dealer chatted with Dean Anton, general …
Today, the fourth annual Automotive Bootcamp, hosted by First Class Educators, is underway. Taking place at the Sheraton Downtown in Philadelphia, Pa., this two-day event, features workshops designed to give dealers the information and tools they need to take their …
SOLID SUPPORT AND TRAINING ARE KEY TO SUCCESSFUL DMS INTEGRATION AND OPERATION As technology advances and new software products and features enter the market, dealers can sometimes find themselves struggling to figure out exactly what they need in terms of …
NADA 2013 Convention and Expo, February 8-11, 2013, Orlando, Florida There was definitely a sign that the industry is in recovery mode at this year’s National Automobile Dealer Association Convention and Expo. Perhaps it depends on your viewpoint, but February …
New CRM technologies enable dealers to look after their customers like never before, as well as helping them grow their business. Dealers work hard to earn customers. Yet once they have them, the challenge remains how to hold onto them. …
A look at how dealers are enticing customers into their stores and keeping them over the long-term In this age of fickle consumer spending patterns, instant media access and a bewildering choice of products and services on offer, it can …
Inc. magazine named DealerSocket (www.dealersocket.com) to its fifth annual Inc. 500|5000, an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy—America’s independent entrepreneurs. Online retailer ideeli …
Aspen Marketing Services and Volvo Cars of Canada Corporation have announced a partnership. The partnership sees Aspen becoming a preferred supplier of a newly developed Aftersales Customer Retention (ACR) program offered exclusively to 44 Volvo dealers in Canada. “Volvo Cars …
DealerSocket officially released its new customer relationship management (CRM) tool: DealerSocket 2011 that the company has codenamed: Black Ops. The new version includes a fully upgraded core CRM with cross-browser compatibility, enhances graphical user interface with intuitive navigation and icons, …
