Uncertain times are having dealers wondering about their exit timing Many of us are looking forward to watching 2024 ride into the sunset. With eager anticipation, we are hoping to see a red sky followed by a year of dealer delight. …
Your business office can do more than deliver margin — it can improve customer loyalty In the ultra competitive retail automotive world, where most dealers understand the importance of customer retention strategies, an often-overlooked powerhouse lies within the Financial Services …
There’s no reason for service to fear CSI surveys if they are handled correctly How a manager reacts to surveys plays a huge role in determining the overall culture of customer satisfaction in our service department. Let’s say ten good …
Longtime columnist Chris Schulthies is retiring and offers his farewell thoughts I began selling cars in 1986 at Grant Brown Pontiac Buick GMC Cadillac in Toronto. At 22 years of age, this was not a mindful career decision, but a …
The politics of trade could be disruptive for Canada’s auto industry Recently during an interview in Chicago, former U.S. President, Donald Trump noted that “tariff” was his favourite word in the dictionary. Looking back at his presidency, his use of …
In the second of our two-part series, we present an Insider’s View of how to get the best results from a Performance Group Last issue, I gave you a glimpse into the very first Performance Group I ever attended and some …
Car dealers provide more than employment and vehicles — they support their communities Franchised new car dealers in British Columbia and across Canada are pillars of their respective communities — providing economic investment and a key source of employment and …
Associations have to avoid getting swept up in the political chaos of Ottawa election season The return to Parliament has always been a period of excitement for the people who are genuinely interested in the process of politics and also …
It will be an interesting year for F&I. The nimble and flexible dealerships could do well. As we wrap up 2024, it’s been a year of contradictions for F&I managers — a mix of the predictable and the unexpected, all pointing …
Our annual salute to some of the many auto dealers who give back and make a real difference in the lives of people in their communities Giving back to the community has always been woven into the fabric of the people running …
What sales training needs and lacks For some dealers, today’s OEM sales training looks like a fast-forward of the past: technology is evolving quickly and training, whether in-person, online, or through videos, is coming in hot. According to one dealer, …
The Big Easy is getting ready to host the largest dealer conference and trade show in North America: NADA Show 2025! The 2025 event takes place from January 23-26 in New Orleans, Louisiana! It kicks off January 23, from 7-10 …
