BC election pivotal for new vehicle sector As you read this column, British Columbia will be nearing the end of a provincial election campaign during which BC’s New Car Dealers (NCDA) highlighted a number of issues of concern to our …
Let’s explore the pros and cons of the Flat Rate Pay System Dealers are always looking for creative ways to drive profitability. This is especially true in fixed operations, where your service department generates approximately 70 per cent of the total gross …
The lean philosophies used to build cars can also be applied to servicing them. If done right, everyone wins. We sell time. In our service departments that’s what we sell, time. For every dollar of time we sell in service …
In the first of our two-part series, we present an Insider’s View of how to get the best results from a Performance Group The first time I attended a Performance Group, or 20 Group as they are sometimes called, I …
To boost EV adoption, dealership teams need to own and operate them too In October 2022, I shared my initial impressions of the transition to owning a battery electric vehicle. With 24 months of ownership and over 42,000 kms travelled, …
A customer experience mindset is good for business — and employee engagement and retention Retaining employees has long been a costly challenge for automotive dealerships. The 2024 CADA Workforce Study reports that after three years, only 45 per cent of Service Advisors, …
50 per cent of Sales Consultants do not ask for the sale! When beginning a training relationship with a dealer group, at the launch training seminars we poll all attending Sales Consultants with a simple “yes” or “no” question: “Do …
Is the current labour market situation about to become politicized? As I have discussed in the past few months, it has become pretty apparent that Canada is slowly trending towards a federal election in the near future. Whether it comes …
Clarity would be great, but flux remain the order of the day Canadian interest rates declined another quarter point this morning, with hints of more declines likely in the coming year. This is good news for Canadians who are on …
EV sales are up, but the road to wider EV adoption will be a bumpy one You don’t have to look too far these days to find any one of a number of “Chicken Littles” proclaiming that the sky is …
Dealer associations help their members find skilled techs overseas Over the next several years, between 2022-2031, job openings for automotive service technicians, truck and bus mechanics, and mechanical repairers are anticipated to reach 54,000. The number of job seekers is …
Some dealers are branching into other business areas to spread out their risk and reap new rewards Some auto dealers are transforming into retailers who also happen to sell vehicles. Many dealers add ancillary and complementary products related to vehicles, …
