Aspen Marketing Services and Volvo Cars of Canada Corporation have announced a partnership. The partnership sees Aspen becoming a preferred supplier of a newly developed Aftersales Customer Retention (ACR) program offered exclusively to 44 Volvo dealers in Canada. “Volvo Cars …
The California-based auto marketing and consulting firm AutoPacific has released the results of its 15th-annual Vehicle Satisfaction Awards (VSA), which are intended to help consumers make informed vehicle purchase decisions. AutoPacific’s Vehicle Satisfaction Awards, based on a study of over …
Sym-Tech announced it has promoted Julie Sebastian to the post of Senior Regional Manager. Sebastian joined the company thee years ago as regional manager for the Southwestern Ontario region. Sebastian has more than 25 years experience in the retail automotive …
Following completion of new refinancing transactions, Chrysler Group fulfilled its promise to taxpayers and governments yesterday, repaying (US)$7.6 billion in loans from Canadian and U.S. governments, plus $1.8 billion in interest and other considerations, more than six years before they …
Nissan Canada announced that industry veteran Michael Colleran is joining the company as regional vice-president, responsible for field sales and sales operations across the Canadian market. Colleran joins Nissan Canada from Saab Automobile AB, where he served as the president …
Regulators and consumers are exposing fake reviews When I searched the phone number of a used goods store where I shop for guitars and musical gear, I read the shop’s only online review posted in Google. It was negative, and …
Got an opinion? We’d love to hear it. The first thing you’ll notice in this issue of Canadian auto dealer is that my picture replaces the picture of our longtime editor Gerry Malloy in this spot. But all is well …
New faces in different places on our team In September 2004, in a hotel room outside Detroit, Mich., Canadian auto dealer magazine was born. In that room, CADA’s President & CEO Rick Gauthier and I presented the concept for the …
When I started on the bench as an apprentice back in 1959, my favourite vehicle to work on was a Jaguar XK 150 with a D type head and three SU carburetors. Its top speed was about 135 miles per …
Sales tools make it easier to provide customers instant answers on pricing From the time a potential buyer sits down at the sales desk, the clock is ticking. They have questions, your sales people need to provide answers — …
Do some simple math and figure out how well you are performing This is the sixth in a series of aids developed by Jim Bell, of Global Automotive Consultants, which we provide periodically to help you assess the operation of …
The numbers are looking good, but inventory is a challenge We are well into 2011 now and some of what we expected to see in the wholesale market has, indeed, trans- pired in the first few months of the year. …
