Services and relationship building are now more influential than product offerings in determining dealer satisfaction with lenders, according to J.D. Power and Associates’ 2011 Canadian Dealer Financing Satisfaction study, which ranks Scotiabank tops for floor-planning and BMW Financial Services highest …
After an in-depth analysis of its suppliers, Toyota has recently announced that they are on pace to start normal production by November or December 2011. The one-month discrepancy in the start date will account for the time it takes to …
The National Automobile Dealers Association (NADA) and Mercedes-Benz USA partnered to form an exclusive training program. The program is being offered on NADA U, a web-based resource assisting dealers with the knowledge and information needed to develop skills and confidence. …
If you are reading this, then you have navigated your way to the just launched new website for Canadian auto dealer magazine. We blew up the old site, and built an entirely new one on a more robust platform that …
ADP recently announced that more than 100,000 small businesses are using its web-based platform to process payroll. The new platform, known as RUN powered by ADP, allows small business to manage their payroll in as little as three clicks. ADP …
Joe Verde of JVTN.com recently announced a new virtual training simulator for salespeople. The scenario simulator, called ‘Stay Off Price & Build Value,” allows salespeople to practice improving their gross margin on each unit they sell. Currently, anyone with a …
Effective this week, participating Chevrolet dealers in seven key launch markets across Canada have begun taking orders for the electric-drive 2012 Chevrolet Volt. Initial experience in the U.S. suggests that the Volt is highly effective in attracting new customers to …
The Nissan LEAF electric car was declared the 2011 World Car of the Year at a press conference held on April 21, during media previews at the New York International Auto Show. At the same time, winners of the World …
The students at Georgian College changed the date for their annual auto show. Usually held in the fall, the show will be held from June 3-5 in 2011. “We hope to take advantage of warmer weather. This move will allow …
DealerSocket officially released its new customer relationship management (CRM) tool: DealerSocket 2011 that the company has codenamed: Black Ops. The new version includes a fully upgraded core CRM with cross-browser compatibility, enhances graphical user interface with intuitive navigation and icons, …
Reynolds and Reynolds launched Click-Chat-Buy, a new live chat system the company developed to work on car dealer websites developed by Reynolds Web Solutions. The system enables dealership personnel to chat online in real time with consumers as they are …
Your level of customer service is under increased scrutiny as more people are turning to websites like DealerRater.com to voice their opinions about your level of service. DealerRater, a popular online tool for the public to rate car dealerships, has …
