SERVICE MEETINGS CAN ENCOURAGE FEEDBACK AND COMMUNICATION, BUT ONLY IF THEY ARE ORGANIZED AND EXECUTED PROPERLY When was the last time that you held a really productive service department meeting and said to yourself, “that was a great meeting.” The …
INNOVATIVE NEW PRODUCT PROVIDES FAST, EFFECTIVE DATA ACCESS ANY TIME, ANYWHERE In celebrating 25 YEARS of its SERTI Dealer System (SDS) DMS for automotive and heavy truck dealers, SERTI Information Solutions has launched a new product: StatsOnline. This new program …
DANNY “THE COUNT,” KOKER HAS TURNED HIS PASSION FOR DETROIT IRON INTO A VERY SUCCESSFUL CAREER Celebrity: Danny “The Count” Koker Profession: Entrepreneur and Host, Counting Cars on The History Channel Vehicle: 58 cars including a 1932 Ford Roadster, a …
BUT AUTOMAKERS WILL GET SOME HELP IN THE FORM OF MORE STRINGENT GASOLINE STANDARDS A constant the auto industry has needed to deal with since the 1970s is ever-more-stringent emissions-control regulations. With all the emphasis on fuel economy over the …
QUESTIONS DEALERS SHOULD BE ASKING WHEN IT COMES TO PLANNING AND SECURING THEIR OWN FUTURE It has been said many times that the windshield is 100 times larger than the rearview mirror for a reason. The driver is supposed to …
YOU NEED TO MASTER YOUR PHONE SKILLS TO PROVIDE SUPERIOR CUSTOMER SERVICE You interact with your customers every day in many ways to review and resolve their concerns, whether it’s via a personal meeting or using email, text or even …
WHILE NEW VEHICLE SALES ARE SHOWING ENCOURAGING GAINS, THE LONGER TERM PICTURE LOOKS A LITTLE LESS CERTAIN After a slow start to 2013 with new vehicle sales growth in negative territory for each of the first three months of the …
WAITING IN A PLEASANT ENVIRONMENT CAN ENHANCE CUSTOMERS’ EXPERIENCES AND ENCOURAGE THEM TO SPEND MORE In this column, we hope to bring up facility-centric ideas that are generally off the radar and can have a positive return on investment, customer …
OUR COLUMNIST’S ASSOCIATION HAS ADOPTED A NEW TITLE — THE GLOBAL AUTOMAKERS OF CANADA Earlier this spring, our association announced a name change from the Association of International Automobile Manufacturers of Canada, abbreviated as AIAMC, to the Global Automakers of …
VALUE AND NOT JUST PRICE CAN BE A MUCH BETTER PROPOSITION WHEN IT COMES TO SELLING USED VEHICLES Depending on who you talk to, the term certified pre-owned conjures up many different associations, definitions and reactions. To a consumer the …
ATTRACTING CUSTOMERS ONLINE — AND THEN KEEPING THEM — IS A DUAL CHALLENGE. BUT EVOLVING TECHNOLOGIES AND METHODS, ALONG WITH A BIT OF GOOD OLD COMMON SENSE, CAN MAKE A REAL DIFFERENCE. Sitting across from Alan Bird, president and CEO …
FOURTH ANNUAL AUTOMOTIVE BOOT CAMP STRIKES A CHORD In talking with dealers and their staff at this year’s Automotive Boot Camp (May 14-16), the general consensus was that this has become a must-attend event. Brandon Burling of Desert Sun Auto …
