An evening in Fredericton
I had the great pleasure of dining recently with John Clark and his wife Pam last night. John, as some of you will know, is the Dealer Principal at J. Clark & Son Ltd., a GM store in Fredericton that …
News
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YOUR DEALERSHIP’S REPUTATION IS ALWAYS AT RISK I’m not really one of those guys. You know, one of those guys that sees the sign on the side of a truck that says, “If you don’t like my driving, call this …
London City Chrysler: the impact of positive online reviews
A recent study conducted by DealerRater, in conjunction with Dataium discovered that dealerships that generate more positive, genuine reviews online are also those that tend to experience higher lead conversions. One store that’s been achieving great success online in working …
On the Road with Kevin Williams, President and Managing Director, General Motors of Canada
GM CANADA CHIEF DISCUSSES PRODUCT, RECALL STRATEGY AND THE FUTURE OF AUTO RETAILING Canadian auto dealer traveled to General Motors of Canada’s headquarters in Oshawa, Ont. for a one-on-one interview with the President and Managing Director, Kevin Williams. Here’s part …
At your service
CHANGE IS COMING AND BILL TANNER’S A LITTLE NERVOUS ABOUT THE FUTURE OF FIXED OPS. THEN AGAIN, ANOTHER FRANCHISE OPPORTUNITY IS ALWAYS TEMPTING So this is the future. And I’m not talking distant future; I’m talking maybe eight minutes from …
DMT announcing new developments, partnerships
DMT Development Systems Group has seen rapid growth in the dealer market with its RAPID! Response lead management tool. To help its dealer customers further enhance their lead management process, DMT has been forging new partnerships and rolling out further …
MATRIX Locker systems: an innovative solution for storage
Recognized as an innovative solution for securing, controlling and tracking larger objects, MATRIX Locker systems now enable cellular phones, cash trays and similar items to be managed as efficiently as keys. Items can be returned to any open locker for …
AutoAlert appoints new CEO, CTO
AutoAlert, a leading provider of cloud-based data mining analytics and dealer portfolio management solutions to automotive retail dealerships throughout North America, has named Brian Skutta as the Company’s new Chief Executive Officer, and appointed Akshaya Mehta to the newly created …
VULOG and VALEO develop new car sharing solution
VULOG, A European leader in car sharing and advanced mobility technology has developed a new car sharing solution designed to work with automotive supplier VALEO’s InBlue in-vehicle embedded technology. This Bluetooth based “closed loop” technology will be demonstrated at VALEO’s …
Conviction upheld for Ontario curbsider
A recent ruling by the Ontario Court of Justice has reaffirmed the decision of a lower court to convict Andre Nicholas Campbell for acting as a curbsider (an unlicensed car dealer), contrary to the Motor Vehicle Dealers Act, 1990. Campbell …
2014 mid-year report card
THE MARKET CONTINUES TO GROW AND MOST BRANDS ARE DOING WELL — BUT NOT ALL At the halfway point of 2014, new auto sales in Canada are 2.8 per cent ahead of where they were at the same time last …
Smooth flow
HOW BOTH DEALERS AND OEMS CAN WORK TOGETHER TO DELIVER A CONSISTENT, HIGH QUALITY CUSTOMER EXPERIENCE Take a step back. Think for a minute. When somebody steps foot into your showroom or drives into your service lane, what do you …
