Park place
Dealers are eager for more showroom traffic, but are they making it easy for customers to find a place to park? All high-end hotels have it — a “jewel case” of premium parking spots at the entrance. The glimmering row …
News
Avoid gender bias with women buyers
Car dealers who underestimate their female shoppers do so at their peril The auto industry has typically been considered to be a male-dominated sector for decades. From the production line to auto service to dealerships, the automotive sector was primarily …
Trump, people power and transitions
Musings about the new president, disruption and the changing of the guard I was fortunate enough to attend, and participate on a panel discussion at the 2017 Canadian Automobile Dealers Association Summit held on February 15th, which was, coincidentally my …
Secrets to success: engagement and community
How F&I provider LGM supports its employees to benefit customers Strong employee engagement is the key for a successful finance and insurance supplier if they want to satisfy OEM, dealer and customer needs, says Drew Collier, President of Corporate Services …
Transparency leads to better profits
How Walla Walla Valley Honda turned its operations around by turning the customer experience on its head One-point-five percent of shoppers expect to have a satisfying car buying experience. That’s it. Even in an area as friendly and down-to-earth as …
Keep the connection
Dealers embrace new tools to boost service retention and adapt to mobile first customers The customer-facing experience in automotive is changing — fast. Each new iteration of the iPhone, android operating system and the constant introduction of countless mobile devices …
Power players
Although few in number, high profile women in the automotive industry are making a big impact Women are shattering the glass ceiling in the automotive industry. Here are a few pioneers breaking barriers in the car business and encouraging other …
April sales down slightly
After three consecutive months of record sales to kick off the year, the pace slacked off in April, but not by much. Sales of 197,203 new cars, trucks and SUVs were down 1.6% from March 2016’s record tally, but still …
Budget 2017 disappoints: TADA
The Trillium Automobile Dealers Association says it is “disappointed” that Ontario’s 2017 Budget has excluded Bill 3, Cutting Red Tape for Motor Vehicle Dealers Act. “To save dealers precious time and money, Ontario should provide in-dealership registration and licensing that …
J.D. Power inks deal with ClearVin
ClearVin and J.D. Power Valuation Services (formerly known as NADA Used Car Guide) have inked a deal that will integrate NADA values with ClearVin vehicle history reports, making buying and selling used vehicles “much easier” for dealers and wholesalers, according …
CarGurus announces best used-car awards
CarGurus has announced the 2017 winners of its inaugural Best Used Car Awards. The consumer-facing listings site which launched its Canadian version in 2015, picked its top choices from among recent-year used models across seven body style categories. Winning criteria …
Great Place to Work picks Mercedes-Benz
Great Place to Work Canada has named Mercedes-Benz Canada as one of its top 50 Best Workplaces in Canada, 2017 in the Large and Multinational organizations category, citing the company’s Employee Vehicle Plan and record-breaking sales record in 2016 as …
