In uncertain times, dealers are buckling down and dialed in on what they need The year keeps on ticking by. We are still waiting, however, for some evidence of normality as we begin to assemble our plans for 2026. …
High dealership turnover can put key customer data at risk In 2024, CADA Workforce Study measured overall dealership turnover rates at 31 per cent. The sales consultant and service advisor roles were the highest for turnover at 33 and 36 per cent, respectively. I …
Canadian startup leverages deep dealer experience and association partnerships to deliver “agentic AI” tailored to each rooftop’s operations A new name is emerging on the Canadian dealer technology scene. FliteHouse, headquartered in London and Toronto, Ont., is an artificial intelligence …
The incentive “carrot” has been taken away, while the “stick” remains firmly in place September 9th marked International EV Day — traditionally a time to celebrate progress. But this year, British Columbia stands at a crossroads. After 15 years of leadership …
Our analysis shows entry level vehicle prices keep rising More than a few of you very astute readers have noticed that there have been a lot fewer inexpensive entry level new vehicles in OEMs’ lineups these days. It is …
It will be important for dealers to follow the early signs from Ottawa As Parliament returns this fall, Canadian auto dealers should be paying close attention to a political season that promises to be pertinent, in important ways, to our …
Is your dealership safe from hackers and bad actors? There’s a well-known phrase among experts in the cybersecurity industry. Maybe you’ve heard it? It goes something like: Hackers don’t hack. They log in. The situation can be as simple as …
Tire storage can be a lucrative business for dealers — especially if it drives more service activity Tire storage has become such an increasing source of revenue and customer retention that dealers have made it a priority in terms of creating …
I recently had a truly brilliant seven-minute experience. No, it’s not what you’re thinking. It was charging an EV at a public charging station. And it was brilliant. I’ve spent a good chunk of the past month in the U.K. …
Stop pushing new vehicle inventory or your prospects will tune you out At any given point in time, eight per cent of the population is in the market for a newer vehicle. These are called intenders. Dealerships all fight for their share …
Let’s examine the impact of tariffs on the retail automotive sector Tariffs are, perhaps, the most talked about economic topic of 2025. They’ve been threatened, debated, imposed, removed, further threatened, increased and decreased multiple times all in the course of …
KPI Dealer Solutions brings dealership know-how to boost performance and drive adoption of tools and processes KPI Dealer Solutions’ mission is to help dealerships strengthen operations by working directly with managers and staff to close process and performance gaps, train …
