On my mind at year end
I love the end of the year. Beyond the holidays and all the food and family gatherings this entails, I find it a great time for reflection and renewal. And it’s safe to say that, for those in the automotive …
Category: Publisher’s letter
Starting a deeper look at AI
We know it’s coming. We know it will infiltrate many aspects of our businesses, from supporting the decisions of our staff to engaging directly with our customers either with or without a member of your human resources team. We’ve been …
We’re going hybrid!
Given all the work we do with the industry associations and our common mission to serve Canada’s new car dealers, cohabitation made great sense. Universus, the parent company that publishes this magazine, is now fully committed to what is often …
Cultivating the EV influencer
For decades, the automotive industry has understood the value of the automotive enthusiast. The enthusiast, for whom their vehicle is much more than just a transportation resource, is the reason that magazines (and now their digital media channels) like Car …
The devil in the post-pandemic details
As we contemplate a return to the office in the coming months, there’s lots of discussion around a hybrid model that blends remote work with office-based work. At first glance, that seems easy enough to implement, but on closer inspection …
Help your team surf the third wave
We thought we’d be on the downside by now. Case loads dropping. Economies opening. Stress levels associated with the pandemic easing back. We thought that’s where we would be by mid-April, but it’s absolutely not where we are. Instead, for …
This is a big deal
We’re living in the combined contexts of the pandemic and its many impacts, and the dramatic transformation that is taking hold across the automotive industry. Amid all that, it’s easy to throw superlatives around. And as the line in the …
A higher standard than the rule of law
Man, do we live in interesting times. As I write this note, we are a week past the Capitol riots in Washington. A week away from former Vice President Joe Biden’s inauguration and the concerns surrounding that transition: from a …
Silicon Valley, eh?
Amid the flood of information that comes through our inboxes, once in a while something really stands out. At a time when so much is expected to change in the automotive customer experience and the tools that support the retail …
A formula for success with online events
Admit it, we’ve all done it. In fact, it’s probably the norm more than the exception. What am I referring to? Attending an online event, minimizing the browser window it’s playing in, and carrying on with other work while a …
Dealers will withstand the storm
For car dealers, this isn’t their first rodeo. They’ve lived through recessions and economic downturns of all shapes and sizes, OEM bankruptcies, onerous factory image overhauls and all manner of upheaval — and survived. But even by the standards of …
Black Lives Matter
The cover of this issue was designed to get your attention — so you would read this note. Amid all the upheaval and adjustments we’re making as a result of the pandemic, I felt it important to change focus for …
