Publisher’s letter

It’s the little things…

March 20, 2011 at 1:43 pm Comments are Disabled

A bit of extra time and effort can help set you apart Like many people, I keep my car clean. Don’t even think about bringing fast food into my car, and sorry kids, no peanut butter and jelly sandwiches on road trips. I love Canada, I even love winter in […]

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A new beginning for us in 2011

February 20, 2011 at 4:01 pm Comments are Disabled

But most of the players remain the same By the time this magazine lands in your hands, the smell of paint in our new offices will be gone. For now, as I type this out, it is still very much in the air. We are starting the New Year with lots […]

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Who are you really competing against?

October 18, 2010 at 2:23 am Comments are Disabled

The local independent may go away, but you won’t necessarily benefit. It is often suggested that the increased technological complexity of modern vehicles will drive the service business back to the dealer, away from an aftermarket that can’t keep up with the demands of servicing modern and future automotive technologies. […]

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CADEX is cancelled

CADEX is cancelled

September 17, 2010 at 2:44 am Comments are Disabled

As you likely know by now, I decided to cancel the CADEX event. As a final point of closure, I thought I would use this column to share some of the feedback I’ve received since making that decision. For those of you who were not aware (we sent out the […]

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Sharing information in a time of change

Sharing information in a time of change

August 17, 2010 at 2:07 am Comments are Disabled

A national conference with a direct dealer focus Since CADA’s National Conference in Vancouver a few years ago, we at Canadian auto dealer get asked on a regular basis whether we know the timing of the next event. Our answer is, and continues to be, that we are not aware […]

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This is a very slippery slope

This is a very slippery slope

July 17, 2010 at 1:48 pm Comments are Disabled

And a dangerous precedent for dealers I just heard that Ford, Best Buy Canada and Future Shop are teaming up to help consumers link their Bluetooth phones and other devices with Ford’s SYNC system. Wow! I’m a little shocked by that. And I see in the announcement tremendous risk for dealers. […]

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The danger of anecdotal experience

The danger of anecdotal experience

April 17, 2010 at 2:09 am Comments are Disabled

Resist simple explanations that fit too easily We’re taking a video crew to the Canadian Automotive Institute at Georgian College to record the launch of Dennis DesRosiers’ new book, Best of Observations. This book is a collection of Dennis’ favourite writings from his many years analyzing the automotive industry. It […]

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If you only make one resolution…

January 16, 2010 at 9:51 pm Comments are Disabled

Here’s one to take to heart. It’s a new year, a time to make resolutions (maybe break resolutions) and generally approach our endeavours with fresh perspective and hopefully, renewed energy. So where should you start? Here’s my suggestion: from this point forward, assume every customer is well informed and treat […]

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