There’s a high-profile story making the rounds across the dealership community about an overly enthusiastic AI chatbot named “Quinn.” You may recall the CBC News headline: “‘I was shocked’: BMW revokes buyback offer, blames rogue chatbot.” A customer contacted BMW …
The more time I spend around automotive retailers, the more convinced I become that they operate one of the most unusual business models in the economy. Most businesses control the products they sell. They determine what those products look like, …
There’s something unmistakable happening on the auto show circuit this year—and it’s hard to ignore when you’re standing in the middle of it. From Montreal in January to Toronto in February, Vancouver in March and now New York in April, …
Every year when I sit down to write this editor’s note about the CADA Summit, I’m tempted to declare it the best one yet. I won’t say that this year. Even though it very likely was. It wasn’t just the …
If you want a reminder of how quickly the automotive conversation can shift in this country, look no further than the reaction to Prime Minister Mark Carney’s recent announcement that Canada would allow up to 49,000 Chinese-built electric vehicles into the market. …
This year marks Canadian auto dealer’s 20th anniversary — a milestone that’s hard to believe when I look back at how far we’ve come, and how much the industry has changed in that time. When we started, the goal was …
There are a lot of things dealers don’t have control over. Their OEMs decide on the models and types of vehicles they will produce, set the MSRP, determine the inventory mix they will provide to the dealership, and even dictate …
You already know the auto technician shortage is more than a headline — it’s what greets you every morning when bays go idle. Ontario alone has more than 3,000 vacant trades roles, double the pre-pandemic total, and the situation is …
In this issue, we are proud to feature the three CADA Laureate Award winners for 2025: Brent Ravelle, Ambassador Laureate, Michael Wyant, Innovator Laureate and Annie Laliberté, Retailer Laureate. The CADA Laureates, and the program itself continue to grow in …
One challenge dealers have is that most have spent a lifetime inside the auto industry — they drive dealership demo vehicles, and don’t have a current sense of what it’s like for a consumer to shop for or purchase a vehicle, …
As the circus surrounding tariffs, counter-tariffs, annexation threats, and concerns over the collapse of Canada’s auto industry swirl around them, car dealers are faced with the same dilemma they always face. Many of these issues are simply outside of their …
As an occupational hazard, and it truly can be hazardous to my health, I can’t just turn off the news. For the better part of 30+ years, I’ve had to stay abreast of current issues, report on them, and even …
