A big thanks, to a great man
This issue marks an important milestone — but one that I’d just as soon not write about. It will be the last column penned by our Tech Talk columnist Gerry Malloy. He’s hanging up his pen. Gerry has been an …
Category: Editor’s note
Treating guests like, well, guests
We write a lot about the future of the automotive retail experience, and at times it seems like it’s a lot of theoretical discussions that don’t necessarily make it to the sales floor and service bays of our dealerships. Being …
Auto industry is back and evolving
So far 2023 has been the year that keeps on giving. Giving us optimism, as well as learning, reconnecting and entertainment opportunities that are getting the auto industry excited about what we do again. In January, the Canadian auto dealer …
Moving ahead, while taking home the lessons from 2022
As I write this, the Year of the Tiger in the Chinese zodiac has just ended, with its turmoil and drastic highs and lows, and the Year of the Rabbit has just begun. The sign of the Rabbit is said …
Embracing the EV-olution in 2023
Congratulations, if you’re reading this you made it through 2022, a year that started off on very shaky ground, with new virus strains, continuing economic disruption, and a new war to top it off. But over the last six months, …
Emerging and connecting
As we, as a society, emerge from the pandemic, and we, as an industry, see glimmers of the end of historic supply shortages, I’m doing a bit of a slow emergence myself, from behind the scenes to being a more …
Do you trust your gut?
When it comes to making key decisions, it’s always an interesting question: does someone with years (or decades) of industry experience rely on their “gut” instinct or numbers in a spreadsheet to make a decision? Dealers have to make key …
How’s your tech stack?
Every so often, you hear a term or phrase used often enough that it penetrates your consciousness. Like, “tech stack.” At Universus, we were doing an analysis of our own tech stack, to see if our tools were suitable for …
Meet the new editor!
Some of you might have seen a news story in our e-news announcing that Stephanie MacDonald was named the new editor of Canadian auto dealer. I was really touched when the head of one of Canada’s largest dealer groups reached …
Life is between the dash
Like many of our readers, I was saddened to learn of the passing of Sean O’Regan, 53, one of the kindest and most beloved car dealers I’ve had the pleasure to meet. I met Sean at a variety of events, …
Ready or not?
I interviewed some of Canada’s best-known dealers for a segment for the virtual CADA Summit held last month. It was a fun, lighthearted piece to help break up the day, and inject some dealer content into the event. One of …
No Groundhog Day here
Our magazine’s editorial team had an interesting chat about our cover story in this issue, regarding car dealers who give back to their communities. We’ve run a similar feature for the past few years, showcasing ways in which dealers across …
