The best of the best
With vehicle quality going up, it’s tough for dealers to convince car buyers that the vehicles on their lots are the best out there. But vehicles that have won awards could help dealers make the sale. The editors at Kelley …
Category: Industry News
AutoNation sets new recall policy
AutoNation has taken a stand against selling vehicles subject to open safety recalls. The largest U.S. automotive retailer announced a policy in which none of its 293 franchised dealerships across the U.S. will sell, lease, or wholesale any new or …
CarProof makes VHRs more transparent
CarProof has started adding badges to its vehicle history reports (VHRs) to make them easier to read for used car buyers — making this a great selling feature for dealers. The company said these badges can help used car buyers …
Instant connection
Customers have come to expect instant communication, and dealers need to be able to interact with them quickly and efficiently. AutoTextDriver has designed a new state-of-the-art communication platform that enables dealers to drive sales through direct one-on-one text messaging. Among …
Hats off
Nick Yu took to the stage and accepted his Student of the Year award. He told the audience he plans to pursue the Red Seal Program as part of his career path. Yu was one of 18 students who graduated …
Aftermarket auto shops beat dealerships in satisfaction
Poor customer service could make franchised dealerships lose out on big business to aftermarket auto shops for vehicle service, found J.D. Power. Customers who use both dealerships and aftermarket providers make up about 21 per cent of the business that …
New-used payment gap widens
New vehicle prices are rising—and it’s causing U.S. buyers to look at more used vehicles on dealership lots, according to data from Experian Automotive. The global information services company found average monthly payments for new and used vehicles is at …
Top “kid-haulers” for back to school
For many families, the end of summer can mean only one thing —it’s time for school. That means they need a vehicle that’s ideal for making all of those trips to and from school, and any after-school activities. CarGurus, an …
Digital Air Strike beefs up management team
Digital Air Strike, an automotive social media and digital engagement provider, has hired two automotive industry experts to boost its partner development and client success teams. Susan Burke is the new Vice-President of OEM Partnerships for the company, who will …
DealerSocket to acquire Dealertrack’s Inventory solution
Software giant Dealertrack Technologies, Inc. is involved in another acquisition. This time it’s with DealerSocket, a San Clamente, Calif.-based company that provides marketing, sales, customer experience, DMS and data mining solutions to car dealerships. The two companies announced they have …
Trials aimed at boosting EV adoption
An intelligent electric vehicle charging system (IEVCS) might be able to spur more consumer interest in electric vehicles. That’s the thinking behind Niagara-on-the-Lake Hydro (NOTL) and Tech Mahindra Ltd. who have announced a partnership to build an IEVCS. The …
Former Nissan Canada exec joins Kia Canada
Former Nissan Canada executive Ted Lancaster has been named the new Vice-President and COO of Kia Canada Inc. The automaker said Lancaster will be responsible for both the daily and strategic operations of the sales, marketing, after sales and legal …
