It was a packed house at the 2015 Quorum Customer Conference held September 15-16 at the Crowne Plaza Toronto Airport hotel. “They’ve gained some momentum,” said Mark Allen, Vice-President of Marketing and Services for Quorum Information Technologies. “You’ll see that …
Dealers know that consumers use mobile devices to research a vehicle, but that number has now jumped to more than half of them, said J.D. Power. In its 2015 New Autoshopper Study in the U.S., J.D. Power learned the use …
Automotive groups and industry associations are lending support to CarProof’s consumer-focused transparency and safety awareness campaign in Alberta. The London, Ont.-based company which provides vehicle history reports said that automotive groups in Alberta, including McManes, Wood, Kaizen and Revolution, have …
For a second year, Nissan Canada and its dealer network will be surprising students in Canadian schools in need of resources and support to play football. “This year, we’re going to reach more Canadian schools and our staff and dealers, …
GM Canada has teamed up with Scotiabank to help entice customers to purchase a Chevrolet, Buick, GMC or Cadillac vehicle. Customers who use the Scotiabank GM Visa card can earn five per cent in GM Earnings on the first $5,000 …
Millennial buyers in the U.S. are giving discontinued vehicles a second chance at life. Edmunds.com data shows that six of the top 10 used cars with the largest penetration of Millennial buyers are an array of unlikely, out of production …
With vehicle quality going up, it’s tough for dealers to convince car buyers that the vehicles on their lots are the best out there. But vehicles that have won awards could help dealers make the sale. The editors at Kelley …
AutoNation has taken a stand against selling vehicles subject to open safety recalls. The largest U.S. automotive retailer announced a policy in which none of its 293 franchised dealerships across the U.S. will sell, lease, or wholesale any new or …
CarProof has started adding badges to its vehicle history reports (VHRs) to make them easier to read for used car buyers — making this a great selling feature for dealers. The company said these badges can help used car buyers …
Customers have come to expect instant communication, and dealers need to be able to interact with them quickly and efficiently. AutoTextDriver has designed a new state-of-the-art communication platform that enables dealers to drive sales through direct one-on-one text messaging. Among …
Nick Yu took to the stage and accepted his Student of the Year award. He told the audience he plans to pursue the Red Seal Program as part of his career path. Yu was one of 18 students who graduated …
Poor customer service could make franchised dealerships lose out on big business to aftermarket auto shops for vehicle service, found J.D. Power. Customers who use both dealerships and aftermarket providers make up about 21 per cent of the business that …
