When people need a helping hand, car dealers are always there We are fortunate to live in a province and country where volunteering and support of charitable causes are not uncommon. In communities across British Columbia, when a hockey tournament …
In our topsy turvy world, we must remain true to our core values and serve our customers With all the goings on, some involving NAFTA, tariffs and changes in governments, uncertainty permeates in the air. Virtually all walks of life …
Change now moves so quickly it can catch us all off guard In everything change is inevitable — usually being more iterative than instantaneous. While this remains the case in the automotive world, the space between what was and what …
Hydrogen-fuelled Fuel Cell Electric Vehicles were once considered the logical successor to gasoline-fuelled vehicles Twenty years ago, hydrogen was widely hailed as the fuel of the future. And hydrogen fuel cells were touted as the ideal powerplants for our future …
How many times have you heard the words “customers don’t like to be pressured to buy”? I’ve used those words myself many times when talking to dealers and manufacturers. But I’ve also had a long-standing, nagging scepticism that the research …
Parting words from the CADA’s Chief Economist For those of you have not heard the news (most of you), this will be my final column (rant) in this fine publication. After a decade as CADA’s Chief Economist, I will be …
The new U.S.-Mexico-Canada trade agreement announced Sept. 30, 2018 is intended to replace the North American Free Trade Agreement (NAFTA) that took effect in 1994. It still needs to be ratified by all three governments before taking effect. Here are …
CADA’s Ottawa insider tells the tale of the lobbying, media and outreach campaign that helped ensure dealer voices were heard during trade talks. On the night that President Donald Trump won the White House, CADA was co-hosting a major U.S. …
“I talked to a lot of dealers over the last two to three years. And they all basically said, ‘there’s nothing I can do about it, so I’m just going to try to run my dealership as efficiently as I …
The Inside Story of how President Trump’s trade bluster threatened to wipe out Canada’s auto industry — and drag dealers down too. Canada’s automakers — and the 3,200 plus dealers from coast to coast that sell and service cars — …
Winnipeg-based firm puts the customer experience at the core of its lead management tools to help dealerships boost sales For dealerships, correctly handling every digital lead, and in a timely manner, is a key differentiator. As consumer expectations rise for …
