

Todd Phillips is the editorial director of Universus Media Group Inc. and the editor of Canadian auto dealer magazine. Todd can be reached at tphillips@universusmedia.com.
Canadian auto dealer columnist Wolfgang Koehler shares what female techs tell him about what it’s like working in our industry. We can do better. It is sad to think that gender bias is still going on as we enter 2025. …
Barry Hillier, CEO and co-founder of Auto Agentic AI, outlines a seven-stage framework for AI maturity in his book, From the Transactional Age to the Intelligence Age: The automotive playbook for rebuilding organizations around AI, which examines how dealerships move …
From recording transactions to coaching managers, AI is redefining workflow in dealership finance and insurance. The process of dealerships offering customers finance and insurance options has traditionally centred on a menu presentation and the approach of the individual manager in …
CADA 360 Drive HR integrates AI and automation to improve accuracy, culture, and employee engagement. A new wave of innovation is redefining dealership HR, giving dealers something they’ve never fully had before: real control over people risk, compliance, and culture. …
Fraudsters are targeting dealerships like never before. CADA’s new Anti-Fraud Guide helps provide some practical advice to help them fight back As the value of vehicles and parts continues to rise so has the interest of thieves and fraudsters who …
In times of uncertainty, execution is your edge to drive leads and business into your dealership Economic uncertainty is rising. Consumers are cautious. New vehicle demand may dip. But for smart dealers, that’s not a reason to panic — it’s a reason to …