DealerSocket officially released its new customer relationship management (CRM) tool: DealerSocket 2011 that the company has codenamed: Black Ops. The new version includes a fully upgraded core CRM with cross-browser compatibility, enhances graphical user interface with intuitive navigation and icons, …
Reynolds and Reynolds launched Click-Chat-Buy, a new live chat system the company developed to work on car dealer websites developed by Reynolds Web Solutions. The system enables dealership personnel to chat online in real time with consumers as they are …
Your level of customer service is under increased scrutiny as more people are turning to websites like DealerRater.com to voice their opinions about your level of service. DealerRater, a popular online tool for the public to rate car dealerships, has …
There’s a new way for dealerships to showcase their stores and inventory online, and the company that created it claims it could revolutionize online vehicle buying. PSCars.com unveiled its new online portal at the 10th annual Digital Dealer convention in …
But still well above year-ago levels For the first time since May, 2010, the ADESA Canada Used Vehicle Price Index turned downward in January, weakening by approximately 0.3pts from December, seasonally adjusted. However, given the gains made over the past …
Sales flat through first two months While the new-vehicle market in the U.S. may not be booming, it is at least recovering strongly. Canadian sales for the first two months of the year, however, have been relatively flat. Year-to-date, through …
Nurse Chevrolet Cadillac in Whitby, ON, has opened a new Envirolube quick oil- change facility that is designed not just to compete with the independents but to provide a superior service for customers. Beyond just expanded operating hours – 7AM-to-9PM, …
Business in Vancouver magazine profiles Mike Trotman Business in Vancouver magazine named B.C. auto dealer and entrepreneur Mike Trotman to its exclusive Forty under 40 list in its January 2011 issue. “It’s certainly getting noticed that’s for sure,” says Trotman …
Manitoba Motor Dealers Association (MMDA) executive director, Shirley Canty has announced plans for her retirement in July 2011. Among her many accomplishments during her career, she blazed a solid trail for women in the automotive field, while also setting a …
Volkswagen, Chrysler also earn awards Mercedes-Benz Canada capped its best year in history with the top spot on the 2010 CADA DSI Survey’s Overall Opinion Index chart, and the company scored a hat trick by winning three prestigious 2010 CADA …
CBB and ALG announce 2011 award winners Knowing which vehicles are likely to return the highest trade-in value in the future, as a percentage of their original price, is important to both sellers and buyers. How vehicles rank in those …
Pro-car mayor opens the show to the public There is a new attitude toward the car in Toronto since the election of Rob Ford as mayor last November – at least in the political ranks. “The war on the car …
