EMPLOYEE ENGAGEMENT IS CRUCIAL TO MAKE YOUR DEALERSHIP STAND OUT FROM THE CROWD Recently a dealer said to me, “This would be a great business if it weren’t for customers and employees.” I found this a little shocking that a …
DOC has taken on a new meaning, but dealers need to be ready for the road ahead DOC IN THE CAR BUSINESS is an acronym most commonly referred to as daily operations control document produced by your DMS. Having just …
The auto retail industry is evolving, but many of the basics remain constant Rock star Bon Jovi made a few dollars a few years back with his catchy song “The More Things Change.” The saying, I believe, comes from a …
The end of the year lends itself to reflection and taking stock of where things sit. So what has been happening to the auto retail sector? As we enter the New Year I normally use the January article to predict …
With dealer consolidation in Canada at fever pitch and the topic of succession being a focal point, sale and leaseback arrangements are finding their way into the Canadian dealership landscape You might be asking yourself that in a world where …
Owning an auto dealership today is big business. With ever-increasing competition, manufacturer retailing demands, data management, the Internet, an informed consumer and attracting and retaining the right team, the business is now extremely complex. Add to that the pressures of …
WHY IT’S NOT ONLY MAJOR METRO MARKETS WHERE GREAT CONSOLIDATION OPPORTUNITIES ABOUND I’m often asked whether dealership consolidation really only applies to large markets. The truth is that dealership consolidation takes many forms and sizes and it occurs all across …
WHY A DEALERSHIP’S SUCCESS HINGES NOT ONLY ON HAVING THE RIGHT STAFF IN PLACE BUT ALSO THE STRATEGIES REQUIRED TO INVEST IN THEIR PROFESSIONAL AND PERSONAL GROWTH Brian is a 40-year veteran in the dealership world and turned 60 years …
HOW INVESTING IN YOUR STAFF AND TAKING A BIG PICTURE VIEW OF CUSTOMER SERVICE IS AN EFFECTIVE APPROACH TO ENSURE REPEATABLE, LONG TERM SUCCESS In my line of work, I have the luxury of meeting and working with a number …
WHEN IT COMES TO SELLING OR CHANGING OWNERSHIP OF THEIR STORES, DEALERS NEED TO UNDERSTAND THE COMPLEXITIES INVOLVED IN DOING SO AND THAT THE PROCESS CAN TAKE LONGER THAN EXPECTED Owning a Dealership today is anything but simple. One large …
WHY TAKING A LONG HARD LOOK AT THE SERVICE BUSINESS CAN NOT ONLY HELP BOOST PROFITS AND STABILIZE YOUR BUSINESS, BUT INCREASE THE VALUE OF THE DEALERSHIP AS A WHOLE In recent months much has been said about the fixed …
CHUCK SEGUIN LOOKS AT THE ASPECTS OF AUTO RETAILING THAT COULD SIGNIFICANTLY IMPACT DEALERS IN THE NEXT 12 MONTHS With the start of a new year, many of us are wondering what will be in store for 2014. A new …
