The empowerment advantage
HOW INVESTING IN YOUR STAFF AND TAKING A BIG PICTURE VIEW OF CUSTOMER SERVICE IS AN EFFECTIVE APPROACH TO ENSURE REPEATABLE, LONG TERM SUCCESS In my line of work, I have the luxury of meeting and working with a number …
Author: Chuck Seguin
Ready, set…wait a minute?
WHEN IT COMES TO SELLING OR CHANGING OWNERSHIP OF THEIR STORES, DEALERS NEED TO UNDERSTAND THE COMPLEXITIES INVOLVED IN DOING SO AND THAT THE PROCESS CAN TAKE LONGER THAN EXPECTED Owning a Dealership today is anything but simple. One large …
Evaluating fixed ops
WHY TAKING A LONG HARD LOOK AT THE SERVICE BUSINESS CAN NOT ONLY HELP BOOST PROFITS AND STABILIZE YOUR BUSINESS, BUT INCREASE THE VALUE OF THE DEALERSHIP AS A WHOLE In recent months much has been said about the fixed …
2014: What lies ahead
CHUCK SEGUIN LOOKS AT THE ASPECTS OF AUTO RETAILING THAT COULD SIGNIFICANTLY IMPACT DEALERS IN THE NEXT 12 MONTHS With the start of a new year, many of us are wondering what will be in store for 2014. A new …
The technical side
CONTINUING HIS LOOK AT SUCCESSION PLANNING FOR DEALERS, CHUCK SEGUIN TURNS HIS ATTENTION TO THE NUTS BOLTS WHEN IT COMES TO PASSING THE TORCH For all of 2013, my articles have covered dealer succession. We have covered a wide range …
The reinvention of dealer succession
DEALER SUCCESSION IS OFTEN VERY DIFFERENT TODAY FROM WHAT IT ONCE WAS Not that long ago, succession in automotive retail meant transferring the ownership of the business to family members. Many dealers in Canada today are second and third generation …
Sharing strategies
WHY OPEN COMMUNICATION IS KEY TO SUCCESSFUL ESTATE AND SUCCESSION PLANNING IN THE CAR BUSINESS It has been said that a little information, when misunderstood, can create big problems. This is never more true than when dealing with the value …
What do we do now?
QUESTIONS DEALERS SHOULD BE ASKING WHEN IT COMES TO PLANNING AND SECURING THEIR OWN FUTURE It has been said many times that the windshield is 100 times larger than the rearview mirror for a reason. The driver is supposed to …
Preparing for the unexpected
CHUCK SEGUIN SAYS THAT WHILE HAVING A PLAN FOR THE FUTURE IS ONE THING, EXECUTING IT SUCCESSFULLY CAN BE ANOTHER. We often complain that not enough dealers engage in succession planning.There is an implicit assumption that if you plan, it …
Succession and consolidation: Is there a connection?
Why the trend for acquisition is being driven by market conditions Back in 1997 we first surveyed the Canadian dealership community on the topic of succession. At that time, when we examined overall Canadian demographics, we saw this baby boomer …
Preparing an exit strategy solidifies your business
Why having a solid foundation is key when it comes to succession planning It’s that time of year again, when I remind all dealers that its time to review their succession plans, wills, and contingency plans. I know that it …
Minding the gap
OVERCOMING THE DISCONNECT BETWEEN CONSUMERS AND DEALERS WHEN IT COMES TO SOCIAL MEDIA TOOLS As my regular column followers will attest, I often refer to the disconnect between consumers and auto retailers. In the fall of 2011, I was fortunate …
