A stabilization in non-gasoline retail sales became apparent in the third quarter of the year, when new vehicle dealers saw retail sales jump 1.5 per cent so far in 2024, over the same period in 2023, with a 3.1 per …
The Automobile Journalists Association of Canada has announced the semi-finalists for the 2025 Canadian Car of the Year Awards with a list representing the best vehicles on sale in Canada competing across four award categories. The jury includes 46 AJAC …
Canadian Black Book’s latest Market Insights report reveals the used wholesale market has experienced a decline in pricing of -0.33% for the week ending on November 30 — unchanged from the prior week, and similar to the 2017-2019 average of …
Is your training customer experience centric? Earlier this year, CDK Global reported that 84 per cent of dealers identified improving customer experience (CX) as their top strategy for 2024. (2024 CDK Global Friction Points Study) We know that CX is a key …
Expert tips on how to start a car dealership in Canada You’ve dreamed of owning your own dealership for years. You’ve carefully thought through the pros and cons, spent time gaining industry experience and building networks. It’s within your reach. …
Many next gen buyers don’t have the same attachment to brands. What does this mean for retailers? The automotive industry can be a joy to work in. The history of brands and models always brings me a smile, whether with …
Uncertain times are having dealers wondering about their exit timing Many of us are looking forward to watching 2024 ride into the sunset. With eager anticipation, we are hoping to see a red sky followed by a year of dealer delight. …
Your business office can do more than deliver margin — it can improve customer loyalty In the ultra competitive retail automotive world, where most dealers understand the importance of customer retention strategies, an often-overlooked powerhouse lies within the Financial Services …
There’s no reason for service to fear CSI surveys if they are handled correctly How a manager reacts to surveys plays a huge role in determining the overall culture of customer satisfaction in our service department. Let’s say ten good …
Longtime columnist Chris Schulthies is retiring and offers his farewell thoughts I began selling cars in 1986 at Grant Brown Pontiac Buick GMC Cadillac in Toronto. At 22 years of age, this was not a mindful career decision, but a …
The politics of trade could be disruptive for Canada’s auto industry Recently during an interview in Chicago, former U.S. President, Donald Trump noted that “tariff” was his favourite word in the dictionary. Looking back at his presidency, his use of …
In the second of our two-part series, we present an Insider’s View of how to get the best results from a Performance Group Last issue, I gave you a glimpse into the very first Performance Group I ever attended and some …
